ISTQB(专家级-测试管理-测试管理运行)考试大纲_模拟题&答案.zip

Test Management

(Managing Testing, Testers, and Test Stakeholders)

2011

International Software Testing Qualifications Board

Copyright Notice

This document may be copied in its entirety, or extracts made, if the source is acknowledged.

Copyright © International Software Testing Qualifications Board (hereinafter called ISTQB®).

Graham Bath, Rex Black, Debra Friedenberg, Kenji Onishi, Marcel Kwakernaak, Martin Klonk, Judy

Revision History ....................................................................................................................................... 3

Table of Contents .................................................................................................................................... 4

Acknowledgements ................................................................................................................................. 7

1. Introduction to this Syllabus 60 mins. ........................................................................................ 8

1.3.4 Examination ....................................................................................................................... 9

1.3.5 Accreditation ...................................................................................................................... 9

1.4 Normative versus Informative Parts ....................................................................................... 9

1.5 Level of Detail ...................................................................................................................... 10

1.6 How this Syllabus is Organized............................................................................................ 10

1.7 Terms and Definitions .......................................................................................................... 10

2. Test Missions, Policies, Strategies and Goals 555 mins. ............................................................ 11

2.1 Introduction........................................................................................................................... 12

2.2 Mission, Policy, and Metrics of Success .............................................................................. 12

2.3 Test Strategies ..................................................................................................................... 13

2.3.7 Regression-Averse and Test Automation Strategies....................................................... 16

2.4 Alignment of Test Policy and Test Strategy with the Organization ...................................... 16

3. Managing the Test Team 855 mins. ......................................................................................... 18

3.1 Introduction........................................................................................................................... 18

3.2 Building the Test Team ........................................................................................................ 19

3.2.1 Job Descriptions .............................................................................................................. 19

3.2.2 Resumés .......................................................................................................................... 19

3.2.3 Interviewing ...................................................................................................................... 20

3.2.4 Assimilating New People ................................................................................................. 21

3.2.5 Termination of Employment ............................................................................................. 22

3.3.5 Skills Development .......................................................................................................... 24

3.3.6 Training Opportunities ..................................................................................................... 25

3.3.7 Mentoring ......................................................................................................................... 25

3.3.8 Performance Reviews and Feedback .............................................................................. 25

3.4 Leading the Test Team ........................................................................................................ 26

3.4.1 Information Sharing and Communication ........................................................................ 26

3.4.2 Fostering Loyalty and Trust ............................................................................................. 26

3.4.3 Team Building .................................................................................................................. 26

3.4.4 Motivating and Challenging the Test Team ..................................................................... 27

3.4.5 Managing Distributed Teams ........................................................................................... 27

4. Managing External Relationships 330 mins. .............................................................................. 28

4.2 Types of External Relationships .......................................................................................... 29

4.3 Contractual Issues ............................................................................................................... 29

5.2 Advocating the Test Team ................................................................................................... 35

5.2.1 Promoting and Advocating the Test Organization ........................................................... 35

5.2.2 Selling the Value of Testing ............................................................................................. 35

5.2.3 Creating a Defensible Team ............................................................................................ 36

5.2.4 Protecting and Supporting the Team ............................................................................... 36

5.3 Placement of the Test Team ................................................................................................ 38

5.4 Stakeholder Communication ................................................................................................ 38

5.5 Creating and Building Relationships .................................................................................... 39

5.6 Advocating Quality Activities Across the Organization ........................................................ 40

5.7 Integrating Tools Across the Organization ........................................................................... 41

6.1 Introduction........................................................................................................................... 45

6.2 Project Management Tasks ................................................................................................. 45

6.2.1 Test Estimation ................................................................................................................ 45

6.2.2 Defining the Testing Schedule ......................................................................................... 47

6.2.3 Budgeting and Resource Allocation ................................................................................ 47

6.2.4 Managing and Tracking a Project .................................................................................... 48

6.2.5 Dealing with Trade-offs .................................................................................................... 49

6.2.6 Change Management ...................................................................................................... 49

6.2.7 Time Management ........................................................................................................... 50

6.3 Project Risk Management .................................................................................................... 50

7.3 Evaluating and Using Information - Internal Reporting ........................................................ 54

7.4 Sharing Information - External Reporting ............................................................................. 55

7.5 Test Results Reporting and Interpretation ........................................................................... 56

7.5.4 Evaluating Exit Criteria and Reporting ............................................................................. 58

7.5.5 Test Closure Activities ..................................................................................................... 59

7.6 Statistical Quality Control Techniques ................................................................................. 59