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城市概况——聚焦未来城市战略(英) ThoughtLab 2022.pdf
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城市概况——聚焦未来城市战略(英) ThoughtLab 2022.pdf
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ThoughtLab
In partnership with
City profiles: Spotlight on urban strategies for the future
Sponsored by
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Spotlight on urban strategies 2
Chengdu
Cary
Austin
Almaty
Barcelona
Chicago
Bucaramanga
Dublin
Building a future-ready city
Cities across the globe are preparing for the future
Seoul
NY & NJ Port
Authority
Orlando
New York Housing
Authority
Peachtree
Corners
Toyota City
Perth
Kyiv
To provide urban leaders with a complete action
plan for meeting the challenges ahead, ThoughtLab
collaborated with a global coalition of business,
government, and academic leaders to conduct a
comprehensive benchmarking survey of 200 cities
and 2,000 citizens across six world regions: Africa,
Asia Pacific, Europe, Latin America, Middle East, and
North America.
The resulting study, Building a Future-Ready City,
shows the importance for cities to have clear visions
for the post-pandemic world and action plans for
meetings the new needs and expectations of citizens.
Leaders should have digital transformation roadmaps
for leveraging the latest technologies and data
analytics across urban domains. They should
take concrete steps to achieve the UN’s Sustainable
Development Goals (SDGs) around people, planet,
and prosperity. And they should build on
government, business, and academic partnerships as
well as capitalize on new business and funding
models.
This report showcases how 16 cities—across regions,
sizes, and levels of economic development—are
planning ahead to achieve their long-term goals.
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Spotlight on urban strategies 3
Almaty City, Kazakhstan
A gateway to the future
Almaty is an ancient city dating to the Bronze Age. Since then, it has
undergone many economic, cultural, and political shifts, and is now
gearing up for what might be its most significant transformation—
becoming a preeminent digital hub in Central Asia.
For Almaty City, becoming future-ready hinges on one thing: its
people. Citizens are no longer satisfied with the basic government
services of the past, according to Bayan Konirbayev, Almaty’s chief
digital officer. “Our citizens have a more global view and expect the
same kind of services available in New York, Chicago, or Seoul.”
But the future is not just about what Almaty City can do for its people,
it is also about what its people can do for the city. To this end,
Almaty’s leaders are focusing on another part of their future vision:
attracting and keeping the talent the city needs. “We provide the kind
of user-friendly environment not available in most countries nearby,”
says Konirbayev. “That is why a lot of talented people are coming
here.”
Almaty’s attractions include not only its natural beauty, set in the
foothills of the Trans-Ili Alatau mountains, but also its 38 universities.
They serve some 182,000 students, who make up more than 9% of
the city’s population of 2 million. Once those students graduate,
Almaty seeks to hold onto this talent.
Laying the digital groundwork
With that in mind, Almaty has devised a future-ready city plan out to
2050, with phased short-term goals by 2025 and medium-term goals
for 2030. It seeks to make Almaty a highly livable, smart city with a
trendy cosmopolitan atmosphere, modern services, and attractive
natural environment. The city is implementing the plan in phases,
starting with a major digital transformation.
Konirbayev explains that the city is implementing its digital vision on a
three-layer foundation: digital infrastructure, data, and services. The
infrastructure layer includes mobile towers and stations, fiber optics,
data processing centers, and IoT sensors installed throughout the city.
For example, the city has tripled the number of cell phone stations in
the last two years, in cooperation with the four telecoms operators
providing services.
The data layer includes a unified data governance and data exchange
platform and warehouse. Through its data exchange platform and
advanced data management system, Almaty has brought together a
wide variety of previously siloed data from different government
departments, such as social services, education, healthcare, and
housing. “It has become our single source of truth,” says Konirbayev.
This part of the data warehouse includes personalized data on citizens
available only to the city government.
There is also a public side to the data warehouse that includes non-
personalized datasets—an innovation that can serve as a model for
other municipalities. Almaty has created five central databases in
cooperation with the private sector that gather demographic
information stripped of personal identifiers.
These databases include a range of information, such as data on
spending and borrowing patterns from banks and credit card
providers; infrastructure usage data from utilities; and housing data
from landlords and real estate firms. The private sector gains access
to it on a barter basis—to get data, they must also provide it.
The result is a continuously growing bank of data available to public
and private entities to improve city services, infrastructure, and
commercial decisions.
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Proactive citizen services
Both the non-personalized and personalized data bases fuel the city’s
service layer, which now includes both mobile and desktop
applications for citizens to gain access to services. For example, the
city provided more than 11 million health-related services online in
2021 vs. only 100,000 similar services offline. Some 97% of the city’s
services—such as reserving a school place for a child or getting water
service—are now available online, although there are provisions for
those who prefer to go to a physical location. “The service layer is just
the beginning,” says Konirbayev. “After that, we want to focus on
proactive services.”
The idea of proactive services is very much in line with Almaty’s focus
on making the city comfortable, livable, and appealing to the region’s
most talented people. The plan is to anticipate what citizens might
need and offer them those services without any action on their part.
The city government will be able to do that using its extensive
databases combined with AI analytics.
Almaty has already launched two such proactive services. If a
household includes a disabled person, the government will
automatically include a discount in utility bills, without citizens
needing to apply for it. Similarly, the government will automatically
send transport discount cards to students, retired people, and people
with disabilities who qualify for reduced public transport fares.
“Instead of the citizen asking for something from the government, the
government will seek out the citizen, and say, let us help you with
this,” says Konirbayev.
Spotlight on urban strategies 4
Almaty City, Kazakhstan
A gateway to the future
Areas of future-readiness where Almaty has made very good progress
Attracting and developing
needed talent and skills
Building efficiencies
across city processes
and resource usage
Building global economic,
political, and trade
connections
Developing an ecosystem of
collaboration
Driving digital
transformation and
innovation
Driving sustainability
and decarbonization
Ensuring citizen
safety and health
Using digital technology
and data to improve
city management
Approximate budget that
Almaty is planning to
spend on technologies to
improve digital
infrastructure in the next
five years
$61M
Technologies that will be most important for Almaty
to achieve its future-ready plans
Source: ThoughtLab Future-ready cities survey
AI
Biometrics Blockchain Cloud computing
Data management
DEP
Digital twins
Edge computing Mobile tech/apps
Telematics
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Austin has long been known as a cultural center built around
the University of Texas. Over the past 10 years, its digital talent
pool, social and entertainment scene, and lower cost of living
helped make it one of the fastest-growing cities in the US.
Austin’s transformation from a college town to a center for high-
tech, civic technology, new mobility, and R&D has attracted
businesses and residents from across the country. The influx of
new residents has accelerated since the pandemic as remote
workers looked to find a better lifestyle.
“Decision-makers want Austin to become a next-generation,
smart, global city, the best in its league,” says Sharmila
Mukherjee, executive vice president for planning and
development at Capital Metro, the regional transportation
agency.
Coping with these profound changes has become essential as
Austin rethinks what it needs to become a truly future-ready
city. Currently, says Mukherjee, there is a big gap between the
digital and physical infrastructure in Austin, a city with a small
downtown surrounded by areas with a suburban feel.
“In certain areas Austin has made significant strides—in
attracting businesses and creating a knowledge and technology-
based economy,” she says. However, the city lacks some urban
basics--such as sidewalks. “Before we become a smart city, I
think we need to have continuous sidewalks and better
pedestrian infrastructure along our streets in our urban core and
in the neighborhoods,” she says.
Transition to multi-modal transport
To remedy its transportation problems, the city has taken some
bold steps. It is currently implementing a $7 billion transit
expansion—Project Connect—which was approved by a
referendum in November 2020.
With this big strategic mobility plan, Austin is transitioning from
a car-dependent approach to a more effective multi-modal
transportation system, says Mukherjee. It includes four bus
rapid transit routes and two new light rail lines, along with more
than four miles of subway tunnels through downtown and South
Austin. Project Connect is now reviewing the program for
feasible and viable phasing and implementation of the rail lines
in light of higher projected construction costs and inflation.
In addition, Cap Metro, in partnership with the City of Austin
and the BCycle company, recently took over Austin’s bike share
program, renamed Metro Bike. It is phasing out older bikes and
replacing them with a fully electric bike fleet over the next three
years. “It will serve as a first and last mile mobility solution in
some areas and expand the network for more equitable
distribution of bikes and associated facilities,” says Mukherjee.
Open-loop system
Austin is building a full mobility-as-a-service program. Its transit
app permits users to pay for bike share, light rail, and bus
service as one continuous journey—with an open-loop credit
card payment system and fare-capping slated for the future.
Spotlight on urban strategies 5
Austin, Texas
Building the modern infrastructure to support rapid urban growth
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