Abstract
As China's reform and opening up and in the free market trading customer
status more and more high, different areas will need to provide different
services, make consumers feel the safety and comfortable service has become an
important means of commercial competition. Is the postal service window,
catering, traffic areas such as an important pillar of social impression of the
company. Queuing management system, therefore, the operation of the window is
for this reason, the use of intelligent queuing system, make customer business
take the queue waiting in queue, voice prompt, effectively solve the food and
beverage service industry fields such as common customers stand waiting, service
problems such as chaos, staff conflict, improve the service demand and enhance
service level.
So I'm going to design a bank queuing system based on single chip
microcomputer. This design STC89C52 chip as the core, the design is divided into
multiple processing module, voice module, take the main module, snarling module,
liquid crystal display module and so on several modules, when combined hardware
system and software system will achieve the desired function. Its working process
is: line personnel take number keys, which I voice prompt when I turn to the
window to handle business, VIP special VIP window, a VIP line at VIP VIP priority
queue window, no VIP VIP window when the normal line.
In this paper, the research results and theory of all countries in the world
are roughly described. Describes the bank queuing system of the whole design
process and principle. The detailed circuit diagram is given. On the system of
physical commissioning and debugging results are given. Summarizes the tasks
to complete, through practice discovered the problems appeared in design process,
and the design of the planning in the future.
Key words: queuing system; Liquid crystal display; Voice prompt
