NORME
INTERNATIONALE
CEI
IEC
INTERNATIONAL
STANDARD
60300-3-14
Première édition
First edition
2004-03
Gestion de la sûreté de fonctionnement –
Partie 3-14:
Guide d'application –
Maintenance et support de maintenance
Dependability management –
Part 3-14:
Application guide –
Maintenance and maintenance support
Pour prix, voir catalogue en vigueur
For price, see current catalogue
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International Electrotechnical Commission, 3, rue de Varembé, PO Box 131, CH-1211 Geneva 20, Switzerland
Telephone: +41 22 919 02 11 Telefax: +41 22 919 03 00 E-mail: inmail@iec.ch Web: www.iec.ch
CODE PRIX
PRICE CODE
X
Commission Electrotechnique Internationale
International Electrotechnical Commission
Межд
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одная Элект
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отехническая Комиссия
iii
CONTENTS
Page
1
Scope .............................................................................................................................. 1
2 Normative references....................................................................................................... 1
3 Terms, definitions and acronyms...................................................................................... 2
3.1 Terms and definitions.............................................................................................. 2
3.2 Acronyms................................................................................................................ 5
4 Maintenance and maintenance support overview ............................................................. 5
4.1 Life cycle aspects ................................................................................................... 5
4.1.1 General....................................................................................................... 5
4.1.2 Scenarios for maintenance and maintenance support.................................. 6
4.1.3 Concept and definition phase ...................................................................... 7
4.1.4 Design and development phase .................................................................. 7
4.1.5 Manufacturing phase................................................................................... 8
4.1.6 Installation phase ........................................................................................ 8
4.1.7 Operation and maintenance phase .............................................................. 8
4.1.8 Disposal phase ........................................................................................... 9
4.2 Description of maintenance..................................................................................... 9
4.2.1 General....................................................................................................... 9
4.2.2 Maintenance policy and concept ................................................................. 9
4.2.3 Indenture levels ........................................................................................ 10
4.2.4 Maintenance echelons .............................................................................. 10
4.2.5 Preventive and corrective maintenance ..................................................... 10
4.3 Description of maintenance support ...................................................................... 11
5 Management responsibility............................................................................................. 11
5.1 Management commitment ..................................................................................... 11
5.2 Customers ............................................................................................................ 12
5.3 Maintenance policy ............................................................................................... 12
5.4 Planning of maintenance and maintenance support............................................... 12
5.5 Responsibility, authority and communication......................................................... 12
6 Maintenance process implementation............................................................................. 13
6.1 General................................................................................................................. 13
6.2 Maintenance management .................................................................................... 13
6.3 Maintenance and maintenance support planning................................................... 14
6.3.1 General..................................................................................................... 14
6.3.2 Determination of maintenance support ...................................................... 15
6.3.3 Maintenance task identification ................................................................. 16
6.3.4 Maintenance task analysis ........................................................................ 17
6.3.5 Identification of maintenance support resources........................................ 17
6.4 Maintenance preparation ...................................................................................... 18
6.5 Maintenance execution ......................................................................................... 18
7 Resource management .................................................................................................. 19
7.1 Provision of resources .......................................................................................... 19
7.2 Human resources.................................................................................................. 19
7.2.1 General..................................................................................................... 19
iv
7.2.2 Training .................................................................................................... 20
7.3 Infrastructure ........................................................................................................ 20
7.3.1 General..................................................................................................... 20
7.3.2 Support equipment.................................................................................... 21
7.3.3 Built-in test equipment (BITE) ................................................................... 22
7.3.4 Maintenance facilities................................................................................ 23
7.3.5 Administration and technical facilities........................................................ 23
7.3.6 Computerized maintenance information systems ....................................... 24
7.4 Information resources ........................................................................................... 24
7.4.1 General..................................................................................................... 24
7.4.2 Documentation .......................................................................................... 24
7.4.3 Maintenance information ........................................................................... 26
7.5 Materials and spare parts...................................................................................... 28
7.5.1 General..................................................................................................... 28
7.5.2 Spare parts quantification ......................................................................... 28
7.5.3 Spare parts identification .......................................................................... 30
8 Measurement, analysis and improvement....................................................................... 30
8.1 General................................................................................................................. 30
8.2 Monitoring and measurement................................................................................ 30
8.2.1 General..................................................................................................... 30
8.2.2 Customer-related measurement ................................................................ 30
8.2.3 Maintenance-related measurement ........................................................... 31
8.3 Maintenance assessment...................................................................................... 31
8.4 Maintenance improvement .................................................................................... 32
8.5 Modifications......................................................................................................... 32
Annex A (informative) Factors affecting maintenance and maintenance support .................. 33
Bibliography ......................................................................................................................... 36
Figure 1 – Maintenance and maintenance support during the life cycle................................... 6
Figure 2 – Interrelationship of maintenance terms .................................................................. 9
Figure 3 – Types of maintenance tasks ................................................................................ 11
Figure 4 – Maintenance processes ....................................................................................... 13
Figure 5 – Maintenance and maintenance support planning process .................................... 15
Figure 6 – Spare parts provisioning process......................................................................... 29
60300-3-14 IEC:2004
INTERNATIONAL ELECTROTECHNICAL COMMISSION
___________
DEPENDABILITY MANAGEMENT –
Part 3-14: Application guide –
Maintenance and maintenance support
FOREWORD
1) The International Electrotechnical Commission (IEC) is a worldwide organization for standardization comprising
all national electrotechnical committees (IEC National Committees). The object of IEC is to promote
international co-operation on all questions concerning standardization in the electrical and electronic fields. To
this end and in addition to other activities, IEC publishes International Standards, Technical Specifications,
Technical Reports, Publicly Available Specifications (PAS) and Guides (hereafter referred to as “IEC
Publication(s)”). Their preparation is entrusted to technical committees; any IEC National Committee interested
in the subject dealt with may participate in this preparatory work. International, governmental and non-
governmental organizations liaising with the IEC also participate in this preparation. IEC collaborates closely
with the International Organization for Standardization (ISO) in accordance with conditions determined by
agreement between the two organizations.
2) The formal decisions or agreements of IEC on technical matters express, as nearly as possible, an international
consensus of opinion on the relevant subjects since each technical committee has representation from all
interested IEC National Committees.
3) IEC Publications have the form of recommendations for international use and are accepted by IEC National
Committees in that sense. While all reasonable efforts are made to ensure that the technical content of IEC
Publications is accurate, IEC cannot be held responsible for the way in which they are used or for any
misinterpretation by any end user.
4) In order to promote international uniformity, IEC National Committees undertake to apply IEC Publications
transparently to the maximum extent possible in their national and regional publications. Any divergence
between any IEC Publication and the corresponding national or regional publication shall be clearly indicated in
the latter.
5) IEC provides no marking procedure to indicate its approval and cannot be rendered responsible for any
equipment declared to be in conformity with an IEC Publication.
6) All users should ensure that they have the latest edition of this publication.
7) No liability shall attach to IEC or its directors, employees, servants or agents including individual experts and
members of its technical committees and IEC National Committees for any personal injury, property damage or
other damage of any nature whatsoever, whether direct or indirect, or for costs (including legal fees) and
expenses arising out of the publication, use of, or reliance upon, this IEC Publication or any other IEC
Publications.
8) Attention is drawn to the Normative references cited in this publication. Use of the referenced publications is
indispensable for the correct application of this publication.
9) Attention is drawn to the possibility that some of the elements of this IEC Publication may be the subject of
patent rights. IEC shall not be held responsible for identifying any or all such patent rights.
International Standard IEC 60300-3-14 has been prepared by IEC technical committee 56:
Dependability.
This bilingual version (2004-07) replaces the English version.
This first edition of IEC 60300-3-14 cancels and replaces IEC 60706-4, and provides a more
general approach to maintenance and maintenance support.
The text of this standard is based on the following documents:
FDIS Report on voting
56/929/FDIS 56/940/RVD
Full information on the voting for the approval of this standard can be found in the report on
voting indicated in the above table.
60300-3-14 IEC:2004
This publication has been drafted in accordance with the ISO/IEC Directives, Part 2.
The committee has decided that the contents of this publication will remain unchanged until
the maintenance result date indicated on the IEC web site under "http://webstore.iec.ch" in
the data related to the specific publication. At this date, the publication will be
• reconfirmed,
• withdrawn,
• replaced by a revised edition, or
• amended.
