© Copyright 2001 The Performance Measurement Group, LLC
6903MV — 11/06/01
4
Supply Chain Performance Versus Comparison Population
Key
Perspectives
Me t ri c s
0% - 20%
Maj or
Opportunity
20% - 40%
Disadvantage
40% - 60%
Medi an
60% - 80%
Advantage
80% - 100%
Best-
in-Class
Your
Org.
On-Time Delivery to Request %
68.8% 88.2% 87.1%
On-Time Delivery to Commit %
74.7% 95.0% 94.2%
Order Fulfillment Lead Time
11.0 6.4 8
Customer-
facing Metrics:
Upside Production Flexibility
42.0 10.8 10
Total Supply-Chain Management Cost
9.0% 3.8% 3.9%
Cash-to-Cash Cycle Time
93.6 42.7 25.4
Internal-facing
Metrics:
Inventory Days of Supply
74.9 37.7 30
Net Asset Turns
2.0 10.8 5.5
The Supply-Chain Score Card consists of two elements
DOMINANT PRACTICES
Supply Chain Practice Assessment
Stage 1:
Functional Focus
Stage 2: Internal
Integration
Stage 3: External
Integration
Stage 4: Cross-
Enterprise
Collaboration
PLAN Strategy
Demand Planning
Supply Planning
Demand/Supply Balancing & Decision-making
SOURCE Strategy
Commodity & Process Management
Supplier Development / Management
Organization & Infrastructure
MAKE Manufacturing Strategy
Production Scheduling
Material Issue, Movement and Tracking
Manufacturing Process Control
DELIVER Enable
Order Entry & Scheduling
Warehousing, Transportation and Delivery
Invoicing and Cash Collection
OVERALL Supply Chain Strategy
Supply Chain Performance Management
Supply Chain Processes
Supply Chain Organization
= Best in Class = Median = ABC Co.
Performance measurements
highlight where improved capability
will deliver value to the business
Maturity frameworks define the
enabling practices that will drive
performance improvement
