Dynamips@edurainbow Full 2 version使用指南

Dynamips,这绝对不是一般的Cisco路由器模拟器。dynamips和boson netsim的区 别在于:boson 是模拟出 IOS 的命令行,而 dynamips 是模拟出 cisco7200 路由器的硬件环 境,然后在这个环境中直接运行 Cisco 的 IOS。换句话讲,dynamips 模拟出的是真实的路 由器,就像你在 PC 上用街机模拟器玩街机游戏一样。

Cisco ICM Software CTI OS Agent Desktop User Guide

Cisco ICM Software CTI OS Agent Desktop User Guide This manual provides instructions for using the CTI OS Agent Desktop.This manual is intended primarily for agents who will use CTI OS Agent Desktop to answer and process calls. This manual assumes that an administrator has already installed the hardware and software needed for CTI OS Agent Desktop to run.This manual uses the following conventions.

CTIOS Web Service

The CTIOS Web Service provides clients with the necessary Web Methods to perform the most commonly used Third Party Agent State Control, Call Control, and methods to retrieve details about Agents and Calls. The CTIOS Web Service methods are completely synchronous in nature. This means that the client calls the particular web method synchronously. Upon receipt of the request, the CTIOS Web Service will call the corresponding CTIOS object method and then waits for the related Asynchronous Events before responding back to the client.

Cisco Monitoring and Recording

Call centers need to be able to guarantee the quality of customer service that an agent in a call center provides. To protect themselves from legal liability, call centers need to be able to archive agent-customer conversations. The Silent Call Monitoring feature allows a supervisor to eavesdrop on a conversation between an agent and a customer without allowing the agent to detect the monitoring session. The Call Recording feature allows system administrators or authorized personnel to archive conversations between the agent and the customer. Cisco Unified Communications Manager supports the Silent Call Monitoring and Call Recording features only within a single cluster. The Silent Monitoring and Call Recording features specify generic features in Cisco Unified Communications Manager. Cisco makes these features available to any deployment or installation where monitoring- and recording-enabled applications are available. Descriptions in this document use terms such as supervisor, agent, and customer to refer to the parties that participate in call monitoring and recording sessions.

Nortel Networks Symposium Call Center Server

Real-time Data API Programmer’s Guide Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. The process of transmitting data and call messaging between the Meridian 1 and Symposium Call Center Server is proprietary to Nortel Networks. Any other use of the data and the transmission process is a violation of the user license unless specifically authorized in writing by Nortel Networks prior to such use. Violations of the license by alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate termination of the license and Nortel Networks reserves the right to seek all allowable remedies for such breach.

Cisco Application eXtension Platform 1.1 User Guide

This guide describes the commands and tasks for installing and configuring the Cisco Application eXtension Platform (AXP) on Cisco’s Integrated Service Routers.

局域网IP切换器 V1.00

专门适合于局域网电脑IP切换工具,简体中文绿色免费版

Cisco AXP Overview

Empowered Branch Innovation Cisco Application eXtension Platform (AXP) Overview

Cisco 各种交换机的镜像配置

Configuring the Catalyst Switched Port Analyzer

Cisco ICM路由原理

详细解读Cisco ICM路由过程，明确路由概念，系统理解底层设计理念