开源在线客户服务系统EliteChat.7z

v3.2.2 Oct 2, 2006 ------------------------------------------- bug fix - added another layer of validation when deleting old transcripts on server to limit warning errors bug fix - fixed variable names in transcript API that was generating error messages bug fix - updated transcript API LEFT JOIN query to conform with MySQL 5.0 update bug fix - could not view past page 1 of transcripts in setup and admin due to variable name change. fixed. security - few files were further updated to limit possible exploits v3.2.1 (build 2) August 21, 2006 ------------------------------------------- enhancement - renamed the "page" variable to "pagex" to limit errors on few server settings bug fix - image missing on some locations are now correct v3.2.1 (patch) July 20, 2006 ------------------------------------------- enhancement - put a time zone check for PHP versions > 5.0 to limit possible errors enhancement - a notice will alert the user if popup blocker disabled the chat window from opening enhancement - when initiating chat using auto popup chat window, it will detect if user has popup blocker and will auto set to image scroll security - status_image.php checks for valid GET vars on various areas to limit javascript exploits security - further checking of css_path variables for validation v3.2 (upgrade) Dec 7, 2005 ------------------------------------------- enhancement - slight adjustment of chat window for Firefox 1.5 update enhancement - each initiated window now pops up in their own chat window instead of taking over previous session bug fix - operator console: when auto login is checked, winapp looped login during exit - fixed bug fix - sql replace and insert queried to conform with MySQL 5 bug fix - modified some internal workings to conform with PHP 5 and MySQL 5 security - possible JavaScript code injection fix on initial chat window v3.1 (bug fix) June 6, 2005 ------------------------------------------- enhancement - interface enhancement of operator console enhancement - due to more tabbed browsers, links inside chat opens in new windows, not tabbed enhancement - able to view past transcripts in traffic monitor enhancement - each operator can now set their own chat theme for their operator chat window enhancement - compatibility for NIS 2005 and other recent internet security software bug fix - random 2 ops in 1 chat should be fixed bug fix - visitor question getting cut off if lengthy - fixed bug fix - dollar ($) char in chat caused problems in emailing transcripts - fixed bug fix - apostrophe (') char in dept name caused problems in chat - fixed bug fix - op-to-op print view showed switched op names for chat - fixed bug fix - op's picture (if uploaded) now displays during initiate chat bug fix - apostrophe (') char in name is now disabled to limit errors during chat bug fix - timezone parsing error if no timezone has been set - fixed v3.0 (upgrade-021105 build) Jan 31, 2005 ------------------------------------------- enhancement - new chat window interface with THEMES enhancement - new chat engine using silent request method not showing up on status bar on some browsers including firefox enhancement - Mac OS compatible ;) enhancement - Mozilla > 1.7.x compatible enhancement - chat transcripts have the operator's return email instead of company's enhancement - chat request question carries over to the leave a message during offline enhancement - predefined vars use short $_GET tags for PHP 5 compliant bug fix - search transcript page-to-page not showing correct results bug fix - swf sound file causing non-secure error on https - fixed bug fix - footprint stats and refer URL stats now uses your time zone settings bug fix - it now correctly registers "party left" when the "close" link is pressed bug fix - Win XP pro IE SP2 "permission denied" error during chat is fixed security - major security fix on GET/POST variable passing security - all variables passed through sql queries are quoted for ' char v2.8.2 (upgrade) Nov 23, 2004 ------------------------------------------- new feature - allow/disable visitors to email transcripts per department enhancement - popup block workaround for pushing pages - first tries to open in existing opener window, then reverts to opening a new window enhancement - converted sounds from wav to .swf (flash) to increase browser compatibility bug fix - multiple chat buttons on same page javascript error fixed bug fix - daylight saving time DB optimization loop fixed bug fix - major security fix during directory/conf file includes v2.8.1 (bug fix) Oct 28, 2004 ------------------------------------------- bug fix - if there exists a spam block ip, the initate chat had errors - fixed bug fix - timestamp is corrected on admin view transcripts bug fix - track'it correctly stores the refer URL - was not storing previously bug fix - WinApp correctly reports no visitors if visitor enters then leaves site bug fix - WinApp correctly reports visitors greather then 21 (over 40, it reports 40 at this time) enhancement - ability to open two different operator monitor windows without it overriding each other v2.8 (upgrade) Oct 19, 2004 ------------------------------------------- new feature - gather visitor email prior to chat new feature - ability to remove/clean old DB data to increase performance enhancement - chat request now displays indications of auto polled call, busy polled or transferred call enhancement - optimized duplicate hostname lookup for faster chat window loading bug fix - excessive reloading when operator clicks "Offline" then back "Online" on admin console bug fix - display of all canned messages if no dept is assigned to operator - fixed v2.7 (upgrade) Sept 1, 2004 ------------------------------------------- new feature - block IPs from accessing chat (spam blocker) new feature - departments can be hidden from public access new feature - transcripts can be deleted in the setup area enhancement - internal excluded IPs clearly marked on the traffic monitor enhancement - direct link to operator area from traffic monitor and admin chat area enhancement - initiate chat image no longer scrolls enhancement - leave message Name box pre-populates from cookie bug fix - various config update areas caused errors due to (') character, fixed v2.6.6 (minor bug fix) July 21, 2004 ------------------------------------------- enhancement - restructured the chat accept backend to eliminate the random "config error" on some systems enhancement - system will flag a chat request if it was a transferred call new feature - dbinfo module in the super area v2.6.5 (upgrade) June 23, 2004 ------------------------------------------- bug fix - when call is polled to another op, the first op's name appears in "is typing" area on the visitor's chat window. fixed bug fix - email sig image not displaying at times. fixed bug fix - initiate chat stat corrected bug fix - sub category of a sub category did not display all Qs. fixed bug fix - popup blockers blocked chat requests from email sigs. fixed new feature - search transcripts in setup area new feature - set traffic monitor refresh rate new feature - KB integration to admin chat window - be able to select answers directly from KB to be used during chat new feature - multi-lined text box during chat enhancement - optimized the DB queries during footprint tracking to limit load enhancement - multi-lined canned responses defunct - proactive survey v2.6.1 (minor bug fix) April 28, 2004 ------------------------------------------- enhancement - modified backend DB queries to limit activity load v2.6 (upgrade) April 21, 2004 ------------------------------------------- enhancement - operator status autoconnect if internedt connection is interupted enhancement - added print option to the Printer Friendly page enhancement - restructured the