Oracle® Crystal Ball
Oracle® Crystal Ball Decision Optimizer
Oracle® Crystal Ball Enterprise Performance Management
Oracle® Crystal Ball Classroom Student Edition
Oracle® Crystal Ball Classroom Faculty Edition
Oracle® Crystal Ball Enterprise Performance Management for Oracle Hyperion
Enterprise Planning Suite
Oracle® Crystal Ball Suite
Installation and Licensing Guide
Release 11.1.2.4
Crystal Ball Installation and Licensing Guide, 11.1.2.4
Copyright © 1988, 2014, Oracle and/or its affiliates. All rights reserved.
Authors: EPM Information Development Team
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Contents
Documentation Accessibility ........................................................... 5
Documentation Feedback ............................................................. 7
Chapter 1. Introduction ............................................................... 9
Before You Begin ...................................................... 9
System Requirements ................................................... 9
International Support for Crystal Ball ....................................... 10
Microsoft .NET Framework .............................................. 11
Crystal Ball and Microsoft Windows Vista ................................... 12
Notes for Users of Earlier Versions of Crystal Ball .............................. 12
Notes for Users of Crystal Ball Decision Optimizer ............................. 12
Additional Resources .................................................. 12
Chapter 2. Installing and Licensing Crystal Ball ............................................. 13
Guidelines for Installing and Licensing Crystal Ball ............................. 13
Installing Crystal Ball .................................................. 13
Licensing Crystal Ball .................................................. 16
Installing and Licensing Crystal Ball with a Script .............................. 18
Performing an Administrative Installation ................................ 18
Automatically Licensing Crystal Ball After Installation ........................ 19
Chapter 3. Post-Installation Steps and Troubleshooting ....................................... 21
Starting Crystal Ball ................................................... 21
Welcome Screen ................................................... 21
Starting Automatically with Microsoft Excel ............................... 22
Working with the Crystal Ball Application Manager ............................ 23
Uninstalling Crystal Ball ................................................ 24
Uninstalling Crystal Ball Manually ...................................... 24
Uninstalling Crystal Ball with a Script ................................... 25
Troubleshooting ...................................................... 25
Disabled Add-ins Message ............................................ 25
Antivirus Warning Is Displayed During Installation ......................... 26
iii
Software and Hardware 32- and 64-Bit Compatibility Issues ................... 26
Other Compatibility Issues ........................................... 27
Running Crystal Ball from the Start Menu ................................ 28
Problems with Crystal Ball Tools ....................................... 29
Checking the README File ........................................... 29
Viewing the Installation Log File and Other Log Files ........................ 29
Finding Preferences Files ............................................. 29
Learning More About Crystal Ball ......................................... 30
Appendix A. Microsoft Excel Compatibility and Conversion Issues ................................. 31
File Types in Microsoft Excel 2007 or Later ................................... 31
New Crystal Ball Data Format ............................................ 31
Converting to Microsoft Excel 2007 or Later .................................. 32
Using the Microsoft Excel 2007 or Later Convert Command ................... 32
Rare Data Loss Scenarios ................................................ 32
Forward, Then Backward Save ......................................... 32
iv
Documentation Accessibility
For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at
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