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24 小时从入门到精通系列
Dialogic
从入门到系统工程师
(精华本)
作者:张杨工作室
出版:http://www.ctibooks.com
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序言........................................................................................................ 17
写作本书的原因............................................................................... 17
目标读者.......................................................................................... 18
作者编写的其他书籍........................................................................ 18
第一章 CTI 通信基础知识 ...................................................................... 19
1.1 概述 .......................................................................................... 19
1.2 电信技术概念和术语 ................................................................. 20
1.2.1 模拟信号和数字信号....................................................... 20
1.1.2 模拟线路和数字线路....................................................... 23
1.1.3 信令的基本概念............................................................... 23
1.1.4 信令的分类 ..................................................................... 25
1.1.4 脉冲拨号和 DTMF 拨号 .................................................. 26
1.2 计算机语音技术相关标准.......................................................... 27
第二章 常用名词解释 ............................................................................. 29
2.1 CTI ............................................................................................ 29
2.2 呼叫处理................................................................................... 29
2.3 呼叫处理的功能......................................................................... 30
2.3.1 语音的存储转发(Store & Forward).............................. 30
2.3.2 识别键盘上的数字 ........................................................... 30
2.3.3 文语转换(Text-to-Speech)........................................... 30
2.3.4 语音识别(Voice Recognition)...................................... 31
2.3.5 电话呼出.......................................................................... 31
2.3.6 传真的存储与转发(Fax Store and Forward)................ 31
2.3.7
传真合成.......................................................................... 32
2.4 呼叫处理的主要应用.................................................................. 32
2.4.1 自动总机(Automated attendant) ................................. 32
2.4.2 语音信箱(Voice mail) .................................................. 32
2.4.3 消息传递(Message delivery)....................................... 33
2.4.4 可闻文本(Audiotex)..................................................... 33
2.4.5 按呼叫次数付费(pay-per-call) ..................................... 33
2.4.6 自动订购系统(Automated order entry)........................ 34
2.4.7 呼叫中心(Call center) ................................................. 34
2.5 通信基础术语............................................................................. 34
2.5.1 电话线 ............................................................................. 34
2.5.2 拨号音 ............................................................................. 35
2.5.3 电话呼入.......................................................................... 35
2.5.4 拨号................................................................................. 35
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2.5.5 呼叫接续.......................................................................... 36
2.5.6 拍叉簧 ............................................................................. 36
2.5.7 拆线................................................................................. 36
2.6 语音卡工作原理......................................................................... 37
2.6.1 计算机总线连接............................................................... 37
2.6.2 电话线接口...................................................................... 37
2.6.3 语音总线.......................................................................... 38
2.6.4 操作系统支持 .................................................................. 38
2.6.5 电脑语音功能 .................................................................. 39
2.6.6 语音处理功能 .................................................................. 40
2.6.7 数字化方法...................................................................... 40
2.6.8 采样速率.......................................................................... 40
2.6.9 每样值编码比特数 ........................................................... 41
2.6.10 自动增益控制(AGC).................................................. 41
2.6.11 静音压缩 SCR ............................................................... 41
2.6.12"特殊效果"处理............................................................... 41
2.6.13 信号音检测 .................................................................... 41
2.6.14 DTMF/MF/脉冲拨号是什么............................................ 41
2.6.15 Fax 集成........................................................................ 44
2.7 硬件原理类概念......................................................................... 44
2.7.1 处理器 ............................................................................. 44
2.7.2 语音卡与 PC 机的接口 .................................................... 45
2.7.3 语音卡与电话网的接口 ................................................... 46
2.7.4 资源总线.......................................................................... 46
2.7.5 固件原理.......................................................................... 46
2.8 CTI 应用程序接口 API ............................................................... 47
2.8.1 当前流行的 API ............................................................... 47
2.8.2 TAPI ................................................................................ 48
2.8.3 TSAPI ............................................................................. 49
2.8.4 JTAPI .............................................................................. 49
2.8.5 S.100 .............................................................................. 50
2.8.6 各种 API 分析比较.......................................................... 50
2.9 其它术语................................................................................... 51
2.9.1 PCM................................................................................ 51
2.9.2 ADPCM ........................................................................... 51
2.9.3 AGC ................................................................................ 52
2.9.4 CLASS ............................................................................ 52
2.9.5 CO .................................................................................. 52
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2.9.6 DSP ................................................................................ 52
2.9.7 NGN................................................................................ 53
2.9.8 ACD ................................................................................ 53
第三章 数字通信技术基础...................................................................... 53
3.1 数字通信概述............................................................................ 53
3.2 什么是数字中继 ........................................................................ 55
3.3 E1 帧结构 ................................................................................. 57
3.4 中国 1 号数字线路信令 ............................................................. 58
3.4.1 E1 线路数据的编码格式 .................................................. 58
3.4.2 中国 1 号信令线路编码含义............................................ 59
3.4.3 局间信令......................................................................... 63
3.5 局间多频记发器信号方式.......................................................... 70
3.5.1 记发器信号的功能、特点与要求...................................... 70
3.5.2 MFP 和 MFC ................................................................... 70
3.5.3 R2MF 信令 ...................................................................... 72
3.5.4 记发器信号的传送方式 ................................................... 74
3.5.5 多频记发器信号的种类及基本含义 .................................. 76
3.5.6 局间记发器信号的发送顺序............................................. 84
3.6 SS7 信令系统简介..................................................................... 91
3.6.1 SS7 信令协议栈 .............................................................. 91
3.6.2 ISUP 呼叫建立示例 ......................................................... 94
3.6.3 800 业务的 TCAP 消息路由示例 ..................................... 98
3.6.4 各种信令点用到的 SS7 协议层 ........................................ 99
第四章 Dialogic 基础知识
................................................................... 100
4.1 Dialogic 公司介绍.................................................................... 100
4.2 Dialogic 产品术语解释............................................................. 101
4.3 Dialogic 产品体系结构简介...................................................... 101
4.4 Dialogic 产品分类.................................................................... 102
4.4.1 模拟产品....................................................................... 104
4.5 Dialogic 模拟卡编程相关概念和术语 ....................................... 104
4.6 安装 Dialogic 系统的软件和硬件............................................. 106
4.6.1 硬件需求....................................................................... 106
4.6.2 软件需求....................................................................... 106
4.6.3 安装 Dialogic 模拟卡..................................................... 107
4.6.4 配置 DCM(Dialogic 配置管理)....................................... 107
4.7 什么是主叫识别 .......................................................................112
4.7.1 主叫识别的功能和业务基本要求.....................................112
4.7.2 主叫识别信息数据传送协议 ...........................................112
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4.7.3 数据的定义 ....................................................................113
4.8 Dialogic SDK 开发和运行环境..................................................114
第五章 Dialogic 系列语音卡简介......................................................... 116
5.1 低密度模拟语音卡系列 ............................................................116
5.1.1 PROLINE/2V 2 线多功能模拟语音卡..............................116
5.1.2 Dialogic/4 和 D/4PCI 半长型 4 线模拟语音卡 ................117
5.1.3 D/41H 4 线模拟语音卡 ...................................................119
5.1.4 D/41ESC 和 D/41EPCI 4 线 SC 总线模拟语音卡 .......... 120
5.1.5 VFX/40ESC 和 VFX/PCI 4 线模拟传真语音卡............... 122
5.1.6 D/160SC-LS 16 线 SC 总线模拟语音卡......................... 124
5.2 高密度数字语音卡系列 ........................................................... 127
5.2.1 D/300SC-E1 和 D/300PCI-E1 30 线数字中继语音卡..... 127
5.2.2 D/600SC-2E1 60 线数字中继语音卡 ............................. 129
5.3 DM3 高密度平台系列 .............................................................. 132
5.3.1 DM3 IPLink DM3 高密度标准化 IP 语音平台................. 132
5.3.2 DM3 高密度平台 PCI cPCI............................................ 135
5.3.3 DM/F200 及 DM/F300 传真资源卡 ................................ 136
5.3.4 PCI QuadSpan 系列...................................................... 137
5.4 座席卡系列 ............................................................................. 139
5.4.1 MSI/SC-G 座席卡.......................................................... 139
5.5
会议卡系列 ............................................................................. 141
5.5.1 DCB/SC 基于 DSP 的会议卡......................................... 141
5.6 高密度 ISDN BRI 接口卡 ........................................................ 143
5.6.1 BRI/80SC 和 BRI/160SC 高密度 ISDN BRI 接口卡 ....... 143
5.7 过机卡 .................................................................................... 145
5.7.1 SCx 过机卡 ................................................................... 145
5.7.2 ATM 服务器适配卡 ........................................................ 146
5.8 GammaLink 传真系列 ............................................................. 147
5.8.1 GammaFax 传真系列卡 ................................................ 147
5.9 企业传真卡系列 ...................................................................... 149
5.9.1 Cpi/3000CT-E1 30 端口高密度传真卡........................... 149
5.10 PBX 集成平台........................................................................ 151
5.10.1 D/82JCT-U PBX 集成平台(支持语音识别) .............. 151
5.11 资源卡系列 ........................................................................... 153
5.11.1 SingleSpan-JCT/DualSpan-JCT JCT 语音处理卡........ 153
5.11.2 D/41JCT-LS 4 端口 PCI 模拟语音卡(支持语音识别) 156
5.11.3 D/120JCT-LS 12 端口 PCI 模拟语音卡(支持语音识别)
............................................................................................... 159
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