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第 1 讲 业务成功学(一)............................................................................... ............3
营销导向的组织管理.................................................................................................................4
管理技术的重点.........................................................................................................................5
1.实行目标管理..................................................................................................................5
2.落实执行力......................................................................................................................5
3.银行组织的动员—全员营销,全面服务.....................................................................5
第 2 讲 业务成功学(二)............................................................................... ............6
金牌业务员的魅力.....................................................................................................................6
1.金牌业务员的基本条件..................................................................................................6
2.金牌业务员成功的心理..................................................................................................7
第 3 讲 业务高手............................................................................................. ............10
市场管理概念...........................................................................................................................10
业务计划能力...........................................................................................................................11
1.业务计划书的内容........................................................................................................12
2.业务计划书的撰写技巧................................................................................................13
目标管理能力...........................................................................................................................13
金融商品专家...........................................................................................................................15
业务拓展能力...........................................................................................................................15
1.市场开发能力................................................................................................................15
2.人际沟通专家........................................................................................................................15
3.说服谈判高手................................................................................................................17
业务团队管理...........................................................................................................................17
第 4 讲 公关力与沟通力................................................................................. ............18
商谈展开策略...........................................................................................................................18
商谈沟通技巧...........................................................................................................................20
1.销售的顺序....................................................................................................................20
2.访谈成功五步曲............................................................................................................20
3.访谈关键—6R 技巧......................................................................................................22
4.访谈成败标杆................................................................................................................22
5.销售沟通时间管理........................................................................................................22
6.全方位口才....................................................................................................................23
7.完美的(Perfect)公关口才........................................................................................23
8.人际沟通技巧................................................................................................................24
9.商谈体态语言—Soften 技巧........................................................................................25
10.排除沟通的障碍..........................................................................................................25
第 5 讲 初级销售技术..................................................................................... ............26
消费者采购心理曲线...............................................................................................................26
推销 4P 技巧.............................................................................................................................27
推销商品—FDB 基本技术......................................................................................................28
第 6 讲 高级销售技术..................................................................................... ............30
切身利益推销法.......................................................................................................................31
扩大利益推销法.......................................................................................................................32
量身裁衣推销法.......................................................................................................................32
观念指导推销法.......................................................................................................................33
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