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EMC Confidential Information version: 2.9.0.4

VPLEX

SolVe Generator

Solution for Validating your engagement

T o p i c

Replacement Procedures

S e l e c t i o n s

Select Select a hardware platform: VS2

Select a hardware component to replace: Power supplies and modules

Power Modules: UPS module

Select a GeoSynchrony release:: 5.2, 5.3, 5.4, 5.5, 6.0

Select a replacement procedure:: Replace APC with APC

Generated:

13:13 > 二月 14, 2020

R E P O R T P R O B L E M S

If you find any errors in this procedure or have comments regarding this application, send email to

SolVeFeedback@emc.com

THE INFORMATION IN THIS PUBLICATION IS PROVIDED “AS IS.” EMC CORPORATION (“EMC”)

MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE

INFORMATION IN THIS PUBLICATION, AND SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES

OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-

INFRINGEMENT AND ANY WARRANTY ARISING BY STATUTE, OPERATION OF LAW, COURSE OF

DEALING OR PERFORMANCE OR USAGE OF TRADE. IN NO EVENT SHALL EMC BE LIABLE FOR

ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL,

LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF EMC HAS BEEN ADVISED OF

THE POSSIBILITY OF SUCH DAMAGES.

EMC believes the information in this publication is accurate as of its publication date. The information is

subject to change without notice. Use, copying, and distribution of any EMC software described in this

publication requires an applicable software license.

Dell, EMC, Dell EMC and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other

trademarks may be the property of their respective owners.

Publication Date: February, 2020

Page 1 of 25

EMC Confidential Information version: 2.9.0.4

Contents

Preliminary Activity Tasks ...................................................................................................3

Read, understand, and perform these tasks.................................................................................................3

General information for handling hardware components.................................................4

Removing, installing, or storing FRUs...........................................................................................................4

Avoiding damage from electrostatic discharge .............................................................................................4

Emergency procedure when an ESD kit is not available ..............................................................................4

Replacement procedure .......................................................................................................5

Task 1: Perform preliminary steps ................................................................................................5

Task 2: Identify the faulty APC UPS .............................................................................................6

Task 3: Move the management server power cable if the server is not operational .....................7

Task 4: Establish a connection to the VPLEX management server..............................................8

Task 5: Log in to the VPlexcli......................................................................................................10

Task 6: Disable Call Home if enabled .........................................................................................10

Task 7: Move the management server power cable if it is connected to the faulty UPS ............10

Task 8: Move the Fibre Channel switch power cable..................................................................11

Task 9: Verify UPS status ...........................................................................................................13

Task 10: Open a second PuTTY session......................................................................................14

Task 11: Verify Fibre Channel switch status .................................................................................14

Task 12: Prepare the replacement UPS .......................................................................................15

Task 13: Remove the faulty UPS ..................................................................................................16

Task 14: Install the replacement UPS...........................................................................................18

Task 15: Move the Fibre Channel switch power cable..................................................................22

Task 16: Return management server power to UPS A if necessary.............................................22

Task 17: Re-enable Call Home if necessary.................................................................................23

Task 18: Collect diagnostics .........................................................................................................23

Task 19: Execute syrcollect ..........................................................................................................24

Task 20: Exit the SSH session......................................................................................................24

Task 21: Restore your service laptop settings ..............................................................................24

Task 22: Restore the default cabling arrangement .......................................................................24

Task 23: Complete the EMC field return tag .................................................................................25

Page 2 of 25

EMC Confidential Information version: 2.9.0.4

General information for handling hardware components

This section describes precautions you must take and general procedures you must follow when

removing, installing, or storing field-replaceable units (FRUs) or other hardware components. The

procedures in this section apply to handling components during hardware upgrades or FRU replacement.

You add or replace most hardware while the cabinet is powered up. To maintain proper airflow for cooling

and to ensure EMI compliance, ensure that all front bezels, filler panels, and filler modules are in place

after the replacement/upgrade is complete.

Removing, installing, or storing FRUs

Follow these precautions to protect FRUs:

 Do not remove a bad FRU from the cabinet until you have the replacement available.

 Do not remove the replacement FRU from its antistatic bag and/or container until you are ready to

install it. After installing the FRU, save the bag/container in case you need to return the FRU later.

 Handle the replacement FRU gently, and do not use excessive force to remove or install a FRU.

Avoiding damage from electrostatic discharge

Handling a hardware component incorrectly can damage sensitive electronic circuits by discharging static

electricity that has accumulated on your body. Follow these procedures to prevent damage to the

equipment:

 If the air in the work area is very dry, operate a humidifier in the work area.

 Provide enough room to work on the equipment. Clear the work site of any unnecessary materials or

materials that naturally build up an electrostatic charge, such as foam packaging, foam cups, and

cellophane wrappers.

 Do not remove a FRU from its antistatic packaging until you are ready to install it.

 Gather the ESD (electrostatic discharge) kit and all other materials you will need before you service a

component. Once servicing begins, avoid moving away from the work site, to avoid building up an

electrostatic charge.

 Use the ESD kit when handling any hardware component. (If an emergency arises and no ESD kit is

available, follow the steps in “Emergency procedure when an ESD kit is not available.”)

 Attach the clip of an ESD wristband to any bare (unpainted) metal on the cabinet enclosure, and

fasten the strap around your wrist, with the metal button against your skin.

Emergency procedure when an ESD kit is not available

In an emergency when an ESD kit is not available, follow these steps to reduce the possibility of ESD by

ensuring that your body and the subassembly are at the same electrostatic potential:

IMPORTANT: Follow these steps only in an emergency. They are not a substitute for using an ESD kit.

 Before you touch a hardware component, touch a bare (unpainted) metal surface of the enclosure.

 Before you remove a FRU from its antistatic bag, place one hand firmly on a bare metal surface of the

enclosure, and at the same time, pick up the FRU while it is still sealed in the antistatic bag.

 When you remove the FRU from the antistatic bag, do not touch any electronic components and

circuits on it, and do not move around the room or contact other surfaces or people until you have

Page 4 of 25

EMC Confidential Information version: 2.9.0.4

installed the FRU. If you must move around the room or touch other surfaces, return the FRU to the

antistatic bag before doing so.

xxxbefore1_vs2

Replacement procedure

Task 1: Perform preliminary steps

Note: You can perform the procedure described in this document only on a VPLEX cluster that has been

configured for operation (by running the EZ-Setup utility). The procedure does not work on a new cluster

that has not yet been configured.

Note: This task is from a source file that is common to several procedures. Some items are not applicable

to all procedures.

Before starting any replacement procedure:

1. [ ] Review the VPLEX best practices white papers on EMC Support Online, and verify that the

VPLEX cluster is configured for high availability.

CAUTION: A lack of high availability can cause data unavailability when a component is

removed.

2. [ ] Confirm that your laptop has the following software:

 WinSCP or a similar tool, in case you will need to copy files to the VPLEX management server.

 PuTTY version 0.60 or later, for SSH connections to the VPLEX management server. (You can

download PuTTY from www.putty.org.)

 VNC client (optional), if you want to use the management server’s graphical desktop.

If you want to use the VPLEX GUI: A web browser, and Flash Player 10.0.0 or higher.

 If you will need to connect directly to a VPLEX Fibre Channel switch: HyperTerminal or similar

terminal emulator.

3. [ ] Confirm that any cables connected to the component you are replacing are labeled in a way that

clearly identifies them for correct connection to the replacement component. Label any cables that

are not already adequately labeled.

4. [ ] Confirm that you have all VPLEX login usernames and passwords. The EMC VPLEX Security

Configuration Guide shows the default passwords; however, a customer administrator might have

changed some of them. Verify any changes, and ensure either that you know any changed

passwords or that someone who does know them will be available when you need them.

5. [ ] Confirm that you have identifying information for the component you are replacing. This

information should be available from the EMC Support Center or a Call Home message.

Typical identifying information you should note includes the following, where applicable:

 Serial number

 VPLEX cabinet TLA (top-level assembly number)

 Cluster ID

 Cluster IP Seed

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