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管理信息系统:ch06-Enterprise Applications.pdf
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管理信息系统:ch06-Enterprise Applications.pdf
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HUST
6
Chapter
Achieving Operational
Excellence and Customer
Intimacy: Enterprise
Applications
Achieving Operational
Achieving Operational
Excellence and Customer
Excellence and Customer
Intimacy: Enterprise
Intimacy: Enterprise
Applications
Applications
![](https://csdnimg.cn/release/download_crawler_static/85810130/bg2.jpg)
HUST
Chapter Outline
• 6.1 Enterprise Systems
•
• 6.2 Supply Chain Management Systems
•
• 6.3 Customer Relationship Management Systems
•
• 6.4 Enterprise Applications: New Opportunities and Challenges
•
![](https://csdnimg.cn/release/download_crawler_static/85810130/bg3.jpg)
HUST
Enterprise Systems
Essentials of Business Information Systems
Essentials of Business Information Systems
Chapter 6 Achieving Operational Excellence and Customer
Chapter 6 Achieving Operational Excellence and Customer
Intimacy: Enterprise Applications
Intimacy: Enterprise Applications
Enterprise systems feature a set of integrated
software modules and a central database that
enables data to be shared by many different
business processes and functional areas
throughout the enterprise
How Enterprise Systems Work
How Enterprise Systems Work
![](https://csdnimg.cn/release/download_crawler_static/85810130/bg4.jpg)
HUST
Enterprise Systems
• Best practices
• Manufacturing responds to an order from Sales and
produces a product for which Accounting and Finance
sends an invoice(发票).
• A Production manager sends an email to the Human
Resources Department requesting five new employees.
Essentials of Business Information Systems
Essentials of Business Information Systems
Chapter 6 Achieving Operational Excellence and Customer
Chapter 6 Achieving Operational Excellence and Customer
Intimacy: Enterprise Applications
Intimacy: Enterprise Applications
![](https://csdnimg.cn/release/download_crawler_static/85810130/bg5.jpg)
HUST
Enterprise Systems
• Business Value of Enterprise Systems
• Increase operational efficiency
• Support decision making and rapid responses to
customer requests
• Include analytical tools to evaluate overall performance
Essentials of Business Information Systems
Essentials of Business Information Systems
Chapter 6 Achieving Operational Excellence and Customer
Chapter 6 Achieving Operational Excellence and Customer
Intimacy: Enterprise Applications
Intimacy: Enterprise Applications
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