This research note is restricted to the personal use of danrob2@washington.edu.
This research note is restricted to the personal use of danrob2@washington.edu.
Magic Quadrant for Content Services Platforms
Published: 25 October 2018 ID: G00343925
Analyst(s): Karen Hobert, Michael Woodbridge, Monica Basso
The evolving product landscape for content services platforms creates new
opportunities for digital business transformation. Using this research,
application leaders can assess vendors’ ability to deliver content services
that will enable their organization’s content strategy.
Market Denition/Description
Gartner’s market denition and functionality for content services
platforms have been updated for 2018.
The content services platform market is one of a series of content-related technology markets that
Gartner studies as part of its content services research.
Gartner denes content services platforms (CSPs) as: A set of
services and microservices, embodied as an integrated product
suite and applications that share common APIs and
repositories, to exploit diverse content types and to serve
multiple constituencies and numerous use cases across an
organization.
CSPs are integrated platforms that provide content-focused services, repositories, APIs, solutions
and business processing tools to support digital business and transformation. Typical CSP use
cases include document management, back-ofce processes, business process applications,
records management and team productivity. A CSP has its own repository. CSP services and data
may also integrate with external, non-native repositories and applications through prebuilt
connectors, API development or prepackaged integrations. CSPs have web, desktop and mobile
app interfaces that let users navigate through and work with the different content services. The
platforms may also offer prebuilt solutions for vertical and horizontal content processes such as
case management, legal matter management, contract management and many more. CSPs are
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