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尼尔森-用户体验职业报告:如何成为用户体验专家(英文)--191页.pdf
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尼尔森-用户体验职业报告:如何成为用户体验专家(英文)--191页.pdf
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WWW.NNGROUP.COM 48105 WARM SPRINGS BLVD., FREMONT CA 94539–7498 USA
Copyright © Nielsen Norman Group; All Rights Reserved. To get your own copy,
download from: http://www.nngroup.com/reports/user-experience-careers
User Experience Careers
How to Become a UX Pro, and How to Hire One
Susan Farrell and Jakob Nielsen
2
INFO@NNGROUP.COM About This Free Report
About This Free Report
This report is a gift for our loyal audience of UX enthusiasts. Thank you for your
support over the years. We hope this information will aid your efforts to improve
user experiences for everyone.
The research for this report was done in 2013, but the majority of the advice
may still be applicable today, because people and principles of good design change
much more slowly than computer technology does. We sometimes make older report
editions available to our audience at no cost, because they still provide interesting
insights. Even though these reports discuss older designs, it’s still worth
remembering the lessons from mistakes made in the past. If you don’t remember
history, you’ll be doomed to repeat it.
We regularly publish new research reports that span a variety of web and UX related
topics. These reports include thousands of actionable, illustrated user experience
guidelines for creating and improving your web, mobile, and intranet sites. We sell
our new reports to fund independent, unbiased usability research; we do not have
investors, government funding or research grants that pay for this work. Visit our
reports page at https://www.nngroup.com/reports/ to see a complete list of these
reports.
HOW TO SHARE
Do not link directly to the PDF file (the hosted address could change). Instead, we
encourage you to distribute the following link to the report’s page on our website to
allow people to decide whether to download it themselves:
http://www.nngroup.com/reports/user-experience-careers
REPORT AUTHORS
Susan Farrell and Jakob Nielsen
© NIELSEN NORMAN GROUP WWW.NNGROUP.COM
3
Copyright Notice
Please do not post this document to the internet or to publicly
available file-sharing services.
This report is free, but it is still copyrighted information that may be updated from
time to time, so please don’t distribute this file or host it elsewhere.
Even when people post documents with a private URL to share only with a few
colleagues or clients, search engines often index the copy anyway. Indexing means
that thousands of people will find the secret copy through searches.
4
INFO@NNGROUP.COM Contents
Contents
Executive Summary ....................................................................... 6
Overview ..................................................................................... 10
What is User Experience? ............................................................ 16
Overview of User Experience Disciplines ..................................... 20
What do Usability Professionals Work On? .................................. 26
Job Satisfaction ........................................................................... 29
What Kind of People Do Well in UX Positions? ............................. 31
Roles, Activities, and Skills .......................................................... 34
Formal Education ......................................................................... 41
Informal Education ...................................................................... 58
How to Get Ready to Do the Work ............................................... 66
Digital Tools for UX Activities ...................................................... 73
Where the Jobs Are and How to Get One ..................................... 78
Lessons Learned from Your First Year in UX ................................ 91
Job Titles of People Who Have UX Responsibilities ...................... 97
Learn More ................................................................................ 100
Appendix A: Job-Satisfaction Quotes ......................................... 101
Appendix B: UX Activities by Frequency .................................... 123
Appendix C: Education ............................................................... 124
Appendix D: Advice on Getting Started in UX ............................. 137
Appendix E: Design Tools .......................................................... 147
Appendix F: Analysis Tools ........................................................ 152
Appendix G: What Interviewers Look For .................................. 156
Appendix H: Questions That Interviewers Ask ........................... 163
© NIELSEN NORMAN GROUP WWW.NNGROUP.COM
5
Appendix I: What Helped Most in Your First Year? .................... 172
Acknowledgements ................................................................... 190
About the Authors ..................................................................... 191
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