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Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA
Password Recovery Procedure for Cisco NX-OS
Revised: November 23, 2020
This document describes how to recover a lost network administrator password from the console port of
a device that operates with Cisco NX-OS.
The Cisco NX-OS software is a data center-class operating system that is based on the Cisco SAN-OS
software. The Cisco NX-OS software fulfills the routing, switching, and storage networking
requirements of data centers and provides an Extensible Markup Language (XML) interface and a
command-line interface (CLI) that is similar to Cisco IOS software.
Contents
This document includes the following sections:
• Prerequisites, page 1
• Recovering the Network Administrator Password, page 2
• Recovery from the loader> Prompt, page 7
• Related Documentation, page 7
• Obtaining Documentation and Submitting a Service Request, page 8
Prerequisites
This section describes the prerequisites to performing the recovery procedure and includes the following
topics:
• Requirements, page 2
• Conventions, page 2
2
Password Recovery Procedure for Cisco NX-OS
OL-24504-01
Recovering the Network Administrator Password
Requirements
On a device with two supervisor modules, you must perform the password recovery procedure on the
supervisor module that will become the active module after you complete the recovery procedure. To
ensure that the other supervisor module does not become active, perform one of the following tasks:
• Remove the other supervisor module from the chassis.
• Change the console prompt of the other supervisor module to one of the following two prompts until
the recovery procedure completes:
–
loader >
–
switch(boot) #
Note For more information about these prompts, see the documentation for your device.
Conventions
For more information about document conventions, see the Cisco Technical Tips Conventions at
http://www.cisco.com/application/pdf/paws/17016/techtip_conventions.pdf
Recovering the Network Administrator Password
You can recover the network administrator password using one of these methods:
• From the CLI with a username that has network-admin privileges
• By power cycling the device
This section includes the following topics:
• Using the CLI with Network-Admin Privileges, page 2
• Power Cycling the Device, page 3
Using the CLI with Network-Admin Privileges
To use the command line-interface (CLI) with network-admin privileges, follow these steps:
Step 1 Verify that your username has network-admin privileges.
switch# show user-account
user:admin
this user account has no expiry date
roles:network-admin
user:dbgusr
this user account has no expiry date
roles:network-admin network-operator
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