SIP.rar_sip ppt

©2005Hewlett-PackardDevelopmentCompany,L.P.

Theinformationcontainedhereinissubjecttochangewithoutnotice

ITServiceManagement

ServiceSupport

h8988s

HPEducationServices

2006

ServiceSupportProgram

9.00amtill5.30pm.

ITSMisneeded…..

• ISExcellence=BusinessValue

• Governance=BusinessITIntegration

• Timetomarket=adaptability&agility

ITSMhelpsbecause….

• improvedqualityofservice-morereliablebusinesssupport

• ITServiceContinuityproceduresmorefocused,moreconfidenceintheabilitytofollow

themwhenrequired

• clearerviewofcurrentITcapability

• betterinformationoncurrentservices(andpossiblyonwhereChangeswouldbring

mostbenefits)

• greaterflexibilityforthebusinessthroughimprovedunderstandingofITsupport

requiredfortherequiredlevelofservice

• improvedcycletimeforChangesandgreatersuccessrate.

ProcessManagement

ProcessControl

Process

Input Output

Interrelated