COMMUNICATION HANDBOOK
COMMUNICATING EFFECTIVELY
Be a Good Communicator
Give full attention to people while they are talking to you.
Encourage other people to talk, and ask appropriate questions.
Present your ideas so that others are receptive to your point of view.
Treat people fairly and let others know how you want to be treated.
Value teamwork and know how to build cooperation and
commitment.
Show respect for people‘s ideas and feelings, even when you
disagree with them.
Accept differences and conflict as a normal part of any work
environment, and know how to address them constructively.
Strive to understand other people and to be empathetic.
Be open to negative feedback, and communicate difficult truths in
a respectful way.
Be able to easily win people‘s trust and respect.
Check to make sure you have understood what other people are
trying to communicate.
Be confident and at ease giving a presentation.
Avoid making absolutist judgments about people (e.g. ―He/she is
always that way.‖)
Follow through on your commitments.
Be able to work with people you have difficulties with without
becoming negative yourself.
COMMUNICATION HANDBOOK
COMMUNICATING EFFECTIVELY
Communicate Effectively
Connect
Establish rapport with people
Pay attention to people‘s facial expressions, body language, and
tone of voice.
See things from the other person‘s point of view.
Adjust your communication style to match theirs.
Avoid criticizing, making negative judgments, or saying that the
other person is wrong.
Show interest in the other person‘s interests and concerns.
