Chapter 1 Introduction ........................................................................... 5
Overview of AutoSupport ................................................................. 5
About Call Home ............................................................................ 6
Chapter 2 Architecture ........................................................................... 8
Introduction to AutoSupport 2.0 architecture ........................................ 8
AutoSupport components ................................................................ 8
About the AutoSupport client agent .............................................. 9
About the Veritas Appliance monitoring infrastructure ..................... 10
About the MyAppliance portal ................................................... 11
Call Home data transmission .................................................... 11
Chapter 3 Call Home security ............................................................ 14
Data security standards ................................................................. 14
How the Call Home data is transmitted ............................................. 15
How the Call Home data is received and stored .................................. 15
How long the Call Home data is maintained and held ........................... 15
Data privacy ................................................................................ 15
Chapter 4 Configuring AutoSupport client settings ..................... 17
Enabling and disabling Call Home from the NetBackup Appliance Shell
Menu ................................................................................... 17
Configuring Call Home from the NetBackup Appliance Web Console
........................................................................................... 18
Settings > Notifications > Alert Configuration ............................... 19
Configuring Alert Configuration settings ...................................... 23
Chapter 5 Configuring the MyAppliance portal ............................. 25
Configuring the MyAppliance portal .................................................. 25
Registering an appliance ............................................................... 26
Managing Veritas Support cases ..................................................... 28
Obtaining a copy of your heartbeat and DataCollect packages ............... 31
Unregistering an appliance ............................................................. 32
Contents
