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Veritas Appliance Safety and Maintenance Guide.pdf
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Veritas Appliance Safety and Maintenance Guide
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Veritas Appliance Safety
and Maintenance Guide
Veritas Appliance Safety and Maintenance Guide
Last updated: 2018-03-19
Legal Notice
Copyright © 2018 Veritas Technologies LLC. All rights reserved.
Veritas, the Veritas Logo and NetBackup are trademarks or registered trademarks of Veritas
Technologies LLC or its affiliates in the U.S. and other countries. Other names may be
trademarks of their respective owners.
This product may contain third party software for which Veritas is required to provide attribution
to the third party (“Third Party Programs”). Some of the Third Party Programs are available
under open source or free software licenses. The License Agreement accompanying the
Software does not alter any rights or obligations you may have under those open source or
free software licenses. Refer to the third party legal notices document accompanying this
Veritas product or available at:
https://www.veritas.com/about/legal/license-agreements
The product described in this document is distributed under licenses restricting its use, copying,
distribution, and decompilation/reverse engineering. No part of this document may be
reproduced in any form by any means without prior written authorization of Veritas Technologies
LLC and its licensors, if any.
THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED
CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED
WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR
NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH
DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. VERITAS TECHNOLOGIES LLC
SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN
CONNECTION WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS
DOCUMENTATION. THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS
SUBJECT TO CHANGE WITHOUT NOTICE.
The Licensed Software and Documentation are deemed to be commercial computer software
as defined in FAR 12.212 and subject to restricted rights as defined in FAR Section 52.227-19
"Commercial Computer Software - Restricted Rights" and DFARS 227.7202, et seq.
"Commercial Computer Software and Commercial Computer Software Documentation," as
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accordance with the terms of this Agreement.
Veritas Technologies LLC
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Mountain View, CA 94043
http://www.veritas.com
.
Technical Support
Technical Support maintains support centers globally. All support services will be delivered
in accordance with your support agreement and the then-current enterprise technical support
policies. For information about our support offerings and how to contact Technical Support,
visit our website:
https://www.veritas.com/support
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If you have questions regarding an existing support agreement, please email the support
agreement administration team for your region as follows:
[email protected]Worldwide (except Japan)
[email protected]Japan
Documentation
The latest documentation is available on the Veritas website:
https://sort.veritas.com/documents
Documentation feedback
Your feedback is important to us. Suggest improvements or report errors or omissions to the
documentation. Include the document title, document version, chapter title, and section title
of the text on which you are reporting. Send feedback to:
You can also see documentation information or ask a question on the Veritas community site:
http://www.veritas.com/community/
Veritas Services and Operations Readiness Tools (SORT)
Veritas Services and Operations Readiness Tools (SORT) is a website that provides information
and tools to automate and simplify certain time-consuming administrative tasks. Depending
on the product, SORT helps you prepare for installations and upgrades, identify risks in your
datacenters, and improve operational efficiency. To see what services and tools SORT provides
for your product, see the data sheet:
https://sort.veritas.com/data/support/SORT_Data_Sheet.pdf
Chapter 1 General safety guidelines ................................................. 5
Overview ...................................................................................... 5
Product safety information ............................................................... 6
Symbol conventions ....................................................................... 6
High-voltage precautions ................................................................. 8
ESD (Electrostatic Discharge) ........................................................... 9
Combustible gas .......................................................................... 10
Batteries ..................................................................................... 11
Lasers ....................................................................................... 11
Optical fibers ............................................................................... 12
Product documentation .................................................................. 12
Chapter 2 Detailed safety guidelines ............................................... 13
Installing hardware into a rack ......................................................... 13
Troubleshooting with the power turned on ......................................... 15
Lifting heavy objects ..................................................................... 16
Chapter 3 Maintenance guidelines ................................................... 17
Basic maintenance ....................................................................... 17
Maintenance requirements and time frames ....................................... 17
Maintenance tools ........................................................................ 19
Maintenance log .......................................................................... 19
Chapter 4 Troubleshooting ................................................................. 23
Appliance-induced shut down ......................................................... 23
Temperature issues ...................................................................... 23
Chassis issues ............................................................................. 24
Power supply module issues ........................................................... 25
Index .................................................................................................................... 26
Contents
General safety guidelines
This chapter includes the following topics:
■ Overview
■ Product safety information
■ Symbol conventions
■ High-voltage precautions
■ ESD (Electrostatic Discharge)
■ Combustible gas
■ Batteries
■ Lasers
■ Optical fibers
■ Product documentation
Overview
This document provides safety and maintenance information for the following
hardware:
■ Veritas Access 3340 Appliance
■ Veritas 5340 Appliance
■ NetBackup 5220/5230/5240 (52xx) Appliances
■ Veritas 3U16 24TB/36TB Storage Shelves
■ Veritas 2U12 49TB Storage Shelf
1
Chapter
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