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NetBackup Appliance Troubleshooting Guide - 3.1 and 3.1.1.pdf
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NetBackup Appliance Troubleshooting Guide - 3.1 and 3.1.1
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Veritas NetBackup™
Appliance Troubleshooting
Guide
Release 3.1 and 3.1.1
Veritas NetBackup™ Appliance Troubleshooting
Guide
Legal Notice
Copyright © 2018 Veritas Technologies LLC. All rights reserved.
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Chapter 1 About using the Troubleshooting Guide ....................... 6
About this guide ............................................................................. 6
About the intended audience ............................................................ 6
Chapter 2 General troubleshooting steps ........................................ 7
About troubleshooting the NetBackup Appliance ................................... 7
About disaster recovery on a NetBackup Appliance ............................. 11
About contacting Technical Support .................................................. 11
Determining the NetBackup Appliance serial number ........................... 12
About password management and recovery ...................................... 17
Chapter 3 About troubleshooting tools ............................................ 19
Tools for troubleshooting the NetBackup Appliance ............................. 19
About hardware monitoring ............................................................. 20
About NetBackup support utilities .................................................... 20
NetBackup Domain Network Analyzer (NBDNA) ........................... 20
NetBackup Support Utility (NBSU) ............................................. 22
Chapter 4 Working with log files ........................................................ 23
About NetBackup Appliance log files ................................................ 23
Viewing log files using the Support command ..................................... 25
Where to find NetBackup Appliance log files using the Browse
command ............................................................................. 26
Gathering device logs with the DataCollect command .......................... 27
About gathering information for NetBackup-Java applications ................ 29
Enabling and disabling VxMS logging ............................................... 30
Chapter 5 NetBackup Appliance error messages ....................... 32
About NetBackup Appliance error messages ...................................... 32
Error messages displayed during initial configuration ........................... 33
Error messages displayed on the NetBackup Appliance Web Console
........................................................................................... 35
Contents
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