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Veritas_Appliance_AutoSupport_Ref_Guide_50.pdf
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Veritas_Appliance_AutoSupport_Ref_Guide_50
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Veritas™ Appliance
AutoSupport Reference
Guide
Veritas™ Appliance AutoSupport Reference Guide
Last updated: 2022-08-11
Legal Notice
Copyright © 2022 Veritas Technologies LLC. All rights reserved.
Veritas, the Veritas Logo, and NetBackup are trademarks or registered trademarks of Veritas
Technologies LLC or its affiliates in the U.S. and other countries. Other names may be
trademarks of their respective owners.
This product may contain third-party software for which Veritas is required to provide attribution
to the third party (“Third-party Programs”). Some of the Third-party Programs are available
under open source or free software licenses. The License Agreement accompanying the
Software does not alter any rights or obligations you may have under those open source or
free software licenses. Refer to the Third-party Legal Notices document accompanying this
Veritas product or available at:
https://www.veritas.com/about/legal/license-agreements
The product described in this document is distributed under licenses restricting its use, copying,
distribution, and decompilation/reverse engineering. No part of this document may be
reproduced in any form by any means without prior written authorization of Veritas Technologies
LLC and its licensors, if any.
THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED
CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED
WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR
NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH
DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. VERITAS TECHNOLOGIES LLC
SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN
CONNECTION WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS
DOCUMENTATION. THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS
SUBJECT TO CHANGE WITHOUT NOTICE.
The Licensed Software and Documentation are deemed to be commercial computer software
as defined in FAR 12.212 and subject to restricted rights as defined in FAR Section 52.227-19
"Commercial Computer Software - Restricted Rights" and DFARS 227.7202, et seq.
"Commercial Computer Software and Commercial Computer Software Documentation," as
applicable, and any successor regulations, whether delivered by Veritas as on premises or
hosted services. Any use, modification, reproduction release, performance, display or disclosure
of the Licensed Software and Documentation by the U.S. Government shall be solely in
accordance with the terms of this Agreement.
Veritas Technologies LLC
2625 Augustine Drive
Santa Clara, CA 95054
http://www.veritas.com
Technical Support
Technical Support maintains support centers globally. All support services will be delivered
in accordance with your support agreement and the then-current enterprise technical support
policies. For information about our support offerings and how to contact Technical Support,
visit our website:
https://www.veritas.com/support
You can manage your Veritas account information at the following URL:
https://my.veritas.com
If you have questions regarding an existing support agreement, please email the support
agreement administration team for your region as follows:
CustomerCare@veritas.comWorldwide (except Japan)
CustomerCare_Japan@veritas.comJapan
Documentation
Make sure that you have the current version of the documentation. Each document displays
the date of the last update on page 2. The latest documentation is available on the Veritas
website:
https://www.veritas.com/content/support/en_US/dpp.Appliances.html
Documentation feedback
Your feedback is important to us. Suggest improvements or report errors or omissions to the
documentation. Include the document title, document version, chapter title, and section title
of the text on which you are reporting. Send feedback to:
APPL.docs@veritas.com
You can also see documentation information or ask a question on the Veritas community site:
http://www.veritas.com/community/
Veritas Services and Operations Readiness Tools (SORT)
Veritas Services and Operations Readiness Tools (SORT) is a website that provides information
and tools to automate and simplify certain time-consuming administrative tasks. Depending
on the product, SORT helps you prepare for installations and upgrades, identify risks in your
datacenters, and improve operational efficiency. To see what services and tools SORT provides
for your product, see the data sheet:
https://sort.veritas.com/data/support/SORT_Data_Sheet.pdf
Chapter 1 Product overview ................................................................. 6
Overview of AutoSupport ................................................................. 6
About Call Home ............................................................................ 7
Chapter 2 Architecture ........................................................................... 9
Introduction to AutoSupport architecture ............................................. 9
AutoSupport components ................................................................ 9
About the client agent .............................................................. 10
About the Veritas Appliance monitoring infrastructure ..................... 11
About the NetInsights Console .................................................. 12
Call Home data transmission .................................................... 13
Chapter 3 Call Home security ............................................................ 16
Data security standards ................................................................. 16
How the Call Home data is transmitted ............................................. 16
How the Call Home data is received and stored .................................. 17
How long the Call Home data is maintained ....................................... 17
Data privacy ................................................................................ 18
Chapter 4 Configuring client settings on NetBackup and
Access appliances ...................................................... 19
Enabling and disabling Call Home from the appliance shell menu ........... 19
Enabling and disabling Call Home from the NetBackup Appliance Web
Console ............................................................................... 20
Settings > Notifications > Alert Configuration ..................................... 21
Configuring alert settings ............................................................... 28
Chapter 5 Configuring client settings on a Flex appliance
........................................................................................... 30
Viewing Call Home information ........................................................ 30
Configuring Call Home settings ....................................................... 31
Deleting and disabling Call Home settings ......................................... 33
Contents
Chapter 6 NetBackup Product Improvement Program ............... 35
About the NetBackup Product Improvement Program .......................... 35
How Veritas uses NetBackup Product Improvement Program data
........................................................................................... 36
How NetBackup Product Improvement Program data is transmitted
........................................................................................... 37
Data privacy ................................................................................ 37
Enabling or disabling the NetBackup Product Improvement Program
........................................................................................... 38
Appendix A Frequently Asked Questions .......................................... 39
Frequently asked questions ............................................................ 39
5Contents
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