About the conditions that cause media to freeze ........................... 65
Troubleshooting problems with the NetBackup web services ................. 68
Viewing NetBackup web services logs ........................................ 69
Troubleshooting problems with the NetBackup web server
certificate .............................................................................. 69
Resolving PBX problems ............................................................... 70
Checking PBX installation ........................................................ 71
Checking that PBX is running .................................................... 72
Checking that PBX is set correctly ............................................. 72
Accessing the PBX logs ........................................................... 73
Troubleshooting PBX security ................................................... 74
Determining if the PBX daemon or service is available ................... 76
About troubleshooting Auto Image Replication .................................... 77
Troubleshooting Auto Image Replication ..................................... 77
About troubleshooting automatic import jobs ................................ 84
Troubleshooting network interface card performance ........................... 88
About SERVER entries in the bp.conf file .......................................... 89
About unavailable storage unit problems ........................................... 89
Resolving a NetBackup Administration operations failure on
Windows .............................................................................. 90
Resolving garbled text displayed in NetBackup Administration Console
on a UNIX computer ............................................................... 91
Chapter 3 Using NetBackup utilities ................................................ 92
About NetBackup troubleshooting utilities .......................................... 92
About the analysis utilities for NetBackup debug logs ........................... 93
About the Logging Assistant ........................................................... 97
About network troubleshooting utilities .............................................. 98
About the NetBackup support utility (nbsu) ........................................ 99
Output from the NetBackup support utility (nbsu) ......................... 101
Status code information gathered by the NetBackup support utility
(nbsu) .......................................................................... 103
Example of a progress display for the NetBackup support utility
(nbsu) .......................................................................... 104
About the NetBackup consistency check utility (NBCC) ...................... 105
Output from the NetBackup consistency check utility
(NBCC) ........................................................................ 107
Example of an NBCC progress display ...................................... 107
About the NetBackup consistency check repair (NBCCR) utility ............ 113
About the nbcplogs utility ............................................................. 115
About the robotic test utilities ......................................................... 116
Robotic tests on UNIX ........................................................... 117
5Contents
