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IV
摘 要
随着科技发展和社会进步,尤其是计算机大范围的普及,计算机应用逐渐由大规模科
学计算的海量数据处理转向大规模的事务处理和对工作流的管理,这就产生了以台式计算
机为核心,以数据库管理系统为开发环境的管理信息系统在大规模的事务处理和对工作流
的管理等方面的应用,特别是在企业提高自身竞争力方面有着举足轻重的效果。一个好的
售后支持体系可以直接反应出一个企业的整体水平,而很多企业还依旧停留在老式的人工
售后支持管理之中,有着业务处理方式落后、信息传递迟缓、差错率高、效率低下等诸多
问题。基于 B/S 的企业售后支持支持查询系统是一款以.net 为平台建立的售后支持查询管
理系统,为企业的售后支持质量提升做出进一步贡献。
本系统的主要任务是设计开发一个基于.net 和 SQL Server 2005 数据库的企业售后支
持查询系统。其主要技术要求包括:掌握基于 web 开发所需的各项技术,数据库 SQL
Server2005 知识等。主要分为管理员角色,有发布软件更新,销售管理,提醒模块等。
本论文通过软件工程思想对软件进行了详细的需求分析,并先后研究了售后支持查询
系统的现状与意义,设计了售后支持查询系统的解决方案。
关键词:.NET;SQL Server 2005
Lenovo customer service support query
system based on C/S
V
Abstract
With the development of science and technology and social progress, especially computer wide
range of popularization, massive data computer application gradually from the large-scale
scientific computing processing to large-scale transaction processing and workflow management,
which resulted in the desktop computer as a core, the application of management information
system based on database management system for the development environment in the
large-scale transaction processing and workflow management, especially with the effect of play a
decisive role in the enterprise to improve their own competitiveness. A good after sale service
system can directly reflects the overall level of an enterprise, and many enterprises are still stay
in the artificial after sale service management old-fashioned, a service processing way backward,
information transfer delay, high error rate, low efficiency such problems. B/S Lenovo after sale
service support query system based on a .Net as a platform to build the after sale service query
management system, to make further contributions to the after sale service quality enhancement
of the enterprise.
The main task of this system is the design and development of a query system of.Net and SQL
Server 2005 database based on the enterprise after-sales service. The main technical
requirements include: to master the technology required based on the WinForm development,
database SQL Server2005 knowledge. Mainly divided into the leader and member two roles,
member management, feedback management, early warning function module.
In this paper, through the idea of software engineering to the software carried out a detailed
needs analysis, and has studied the after sale service query the status and significance of the
design of the system, after sale service query system solution.
Keywords: .NET;SQL Server 2005
目录
1 绪 论 ...............................................................................................................................................................1
VI
1.1 课题研究背景与意义 ............................................................................................................................1
1.2 课题发展现状 ........................................................................................................................................1
1.3 本课题主要研究内容 ............................................................................................................................2
2 可行性研究与需求分析 ...................................................................................................................................3
2.1 系统可行性研究 ....................................................................................................................................3
2.1.1 经济可行性 .................................................................................................................................3
2.1.2 技术可行性 .................................................................................................................................4
2.1.3 操作可行性 .................................................................................................................................5
2.2 需求分析 ................................................................................................................................................5
3 开发工具介绍 ...................................................................................................................................................7
3.1 Visual Studio 2008 简介..........................................................................................................................7
3.2 SQL Server2005 简介 .............................................................................................................................7
3.2.1 一体化的特点 .............................................................................................................................7
3.2.2 统一的语法结构,多种使用方式 .............................................................................................8
3.2.3 高度非过程化 .............................................................................................................................8
3.2.4 语言简洁 ......................................................................................................................................8
3.3 C/S 简介 ..................................................................................................................................................8
3.4 C#简介.....................................................................................................................................................9
4 系统设计 .........................................................................................................................................................11
4.1 功能设计 ..............................................................................................................................................11
4.1.1 系统组长模块 ...........................................................................................................................11
4.1.2 组员模块 ...................................................................................................................................12
4.2 数据库设计 ..........................................................................................................................................12
4.3 ER 图 .....................................................................................................................................................14
5 系统实现 .........................................................................................................................................................15
5.1 登录模块 ..............................................................................................................................................15
5.1.1 登录模块介绍 ...........................................................................................................................15
5.2 系统功能模块 ......................................................................................................................................15
5.2.1 客户管理模块 ...........................................................................................................................15
5.2.2 部件管理模块 ...........................................................................................................................16
5.2.3 服务站管理模块 .......................................................................................................................16
5.2.4 部件反馈模块 ...........................................................................................................................17
5.2.5 top 模块 ......................................................................................................................................17
5.2.6 系统用户管理模块 ...................................................................................................................18
6 系统测试 .........................................................................................................................................................19
7 总 结 .............................................................................................................................................................20
参考文献 .............................................................................................................................................................22
致 谢 .................................................................................................................................................................23
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