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拼多多的口碑营销策略研究.docx
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I
拼多多的口碑营销策略研究
内 容 摘 要
口碑是消费者与他人的信息交流,他们对某一品牌的商品或服务进行非商业
化交流。口碑会对市场的预期进行影响,消费者可以通过线上或者线下的方式和
其他人群分享自己的消费体验,口碑是影响消费者选择购买产品或服务的重要因
素。而口碑营销是口碑的发展衍生物,它的本质就是让消费者成为广告传播的主
体,让消费者满意,使消费者传播对产品及品牌的好感,并挖掘潜在消费者,使
消费者的数目增多,甚至还对消费者的购买行为有所影响。
首先,本文对研究的背景及意义进行阐述,并对国内外文献进行研究,得出:
当前,大多数研究拼多多都是以营销策略的角度进行研究的,而从口碑营销的角
度去分析的研究较少。进而在文献研究研究中发现其中的研究不足,得出了本文
的研究内容和方法。其次,重点介绍拼多多的口碑营销现状,然后通过问卷调查
的方法分析得出拼多多口碑营销存在的问题。主要是从拼多多发展现状、拼多多
的发展历程和拼多多首页功能模块介绍其现状。在介绍的基础上,通过问卷调查
的方法,从信源、信道、信宿和反馈进行问卷设计。通过问卷调查得知:拼多多
口碑营销存在产品质量得不到保障、用户体验及品牌忠诚度有待提升、口碑营销
的内容不丰富、口碑营销渠道有需改进、平台内容整合力度欠缺、对负面口碑的
应对措施不足、对负面口碑处理滞后等问题。最后,通过对拼多多口碑现状、问
题进行分析,文章也提出也提出建设性的建议:加强管控环节,注重产品品质,
做好售后服务;要明确砍价规则,重视用户反馈,增强客户信任;扩宽口碑营销
的渠道;要明确产品定位及投放平台属性;加强对负面口碑的处理和应急手段;
恰当使用危机公关手段处理负面口碑。以上策略对企业的口碑营销活动具有一定
的借鉴意义。
关键词:口碑;口碑营销;香农-施拉姆模型;互联网+
II
III
A Investigate on Word-of-Mouth Marketing Strategy of
Buy Together
Abstract
Word-of-mouth is the exchange of information between consumers and others. They
communicate non-commercial goods or services of a certain brand. Word-of-mouth can affect the
market expectations. Consumers can share their consumption experience with many other
consumers online or offline. Word-of-mouth is one of the important factors that affect consumers'
choice to purchase products or services. Word-of-mouth marketing is a derivative of
word-of-mouth development. Its essence is to make consumers become the main body of
advertising communication, and satisfy consumers, to make consumers communicate their good
opinion of products and brands, and to tap potential consumers, to increase the number of
consumers, and even to influence consumers' purchasing behavior.
First of all, this article explains the background and significance of the research, and studies
the domestic and foreign literatures. It is concluded that at present, most research is done from the
perspective of marketing strategy, but from the perspective of word of mouth marketing Less
research. Furthermore, in the research of literature research, it is found that the research is
insufficient, and the research content and method of this paper are obtained. Secondly, it focuses
on the status of word-of-mouth marketing of Pinduoduo, and then analyzes the problems of
word-of-mouth marketing through questionnaires. It mainly introduces its current situation from
the status quo of Pinduoduo's development, the development process of Pinduoduo and the
functional module of Pinduoduo homepage. Based on the introduction, the questionnaire design is
carried out from the source, channel, sink and feedback through questionnaire survey. According
to the questionnaire survey: Pinduoduo word-of-mouth marketing has product quality that cannot
be guaranteed, user experience and brand loyalty need to be improved, word-of-mouth marketing
content is not rich, word-of-mouth marketing channels need to be improved, platform content
integration is lacking, and negative word of mouth Problems such as insufficient response
IV
measures and lag in handling negative word-of-mouth. Finally, by analyzing the current situation
and problems of Pinduoduo, the article also put forward constructive suggestions: strengthen the
control link, pay attention to product quality, and do good after-sales service; make clear the
bargaining rules, pay attention to user feedback, and enhance customer trust; Broaden the channels
of word-of-mouth marketing; clarify product positioning and delivery platform attributes;
strengthen the handling of negative word-of-mouth and emergency measures; appropriately use
crisis public relations to deal with negative word-of-mouth. The above strategies have certain
reference significance for the company's word-of-mouth marketing activities.
Key words: Word-of-mouth; Word-of-mouth marketing; Shannon-Shi Lamu model; Internet+
目 录
内 容 摘 要 ......................................................................................I
Abstract..............................................................................................II
一、 绪 论 .......................................................................................1
(一) 研究背景及意义 ................................................................1
1. 研究背景.........................................................................1
2. 研究意义.........................................................................3
(二) 研究内容及方法 ................................................................4
1. 研究内容.........................................................................4
2. 研究方法.........................................................................5
(三) 研究思路与框架 ................................................................5
1. 研究思路.........................................................................5
2. 研究框架.........................................................................6
(四) 创新与不足 ........................................................................6
二、 口碑营销文献综述 .................................................................7
(一) 口碑的定义........................................................................7
1. 国外文献研究现状.........................................................7
2. 国内文献研究现状.........................................................7
(二) 口碑营销的概念 ................................................................8
1. 国外文献研究现状.........................................................8
2. 国内文献研究现状.........................................................8
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