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Understanding Your Users(用户至上(用户研究方法与实践原书第2版))
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作者: Catherine Courage / Kathy Baxter 出版社: Morgan Kaufmann 副标题: A Practical Guide to User Requirements Methods, Tools, and Techniques (The Morgan Kaufmann Series in Interactive Technologies) 出版年: 2004-12-28 页数: 781 定价: USD 59.95 装帧: Paperback ISBN: 9781558609358
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Critical acclaim for
Understanding Your Users
A Practical Guide to User Requirements Methods, Tools, and Techniques
I wish I'd had this book ten years ago; it would have saved me an awful lot of time. It's the
kind of eminently practical guide that I really appreciate, and the case studies are excellent. I
highly recommend it!
—Steve Krug, author of Don't Make Me Think!
A Common Sense Approach to Web Usability
Courage and Baxter propel the reader to the beating heart of user-centered design with this
comprehensive and practical compendium of process, methodology, and cutting-edge
thinking. The techniques they explain so clearly in this detailed and thorough book provide
the power to expose the common myth, opinion, and misunderstanding, and reveal the
authentic nature of the true engine of wealth in the information age: your users; the people
who use your digital systems.
—Alan Cooper, Founder & Chairman of the Board, Cooper
Here's a book that could easily become your best friend, whether you're just starting out or
are a seasoned professional.
Courage and Baxter cover it all, from hard science to ethics to the finest practical details.
You'll find a wealth of case studies and instantly accessible answers to sudden questions—
"My test subject just refused to be video taped. What do I do?" —along with many valuable
techniques that will be new even to seasoned interaction designers and usability professionals,
techniques that I began applying immediately in my own work.
—Bruce "Tog" Tognazzini, Principal, Nielsen/Norman Group
This is a detailed, step-by-step guide to user requirements gathering, one of the most critical,
yet often overlooked stages in product development research. Courage and Baxter effectively
draw on real-world experience as well as tried-and-true methods.
—Christian Rohrer, Director, User Experience Research, Yahoo!
UUAPR 9/18/04 2:24 PM Page i
Modestly presented as a "how to" book, this work is much more. It helps to consolidate the
new field of interaction design by focusing on a common-sense approach to user research.
This is an immensely practical book with enduring value for the interaction designer and the
usability professional.With detailed discussions of seven key methods of study, clear examples,
well-chosen supporting case studies, and an assessment of the proper use of each method,
Courage and Baxter have provided an intelligent pathway for those new to the field and a
reference work for experienced professionals. The added benefit—in effect, illustrating the very
philosophy of user-centered design that they advance—is the way the authors have placed
usability study in a wider context of what comes before and after one studies users. This is a
thoroughly accessible and usable book. It may well become a classic of the field.
—Richard Buchanan, Ph.D., Professor, Carnegie Mellon
University and President, Design Research Society
Effectively gathering and applying user requirements is one of the most critical areas of focus
in today's companies. This invaluable resource provides comprehensive and practical
guidance on a variety of methods—including strategies, tactics, tips, and templates—
enabling readers to more efficiently apply techniques in their own organizations.
—Janice Rohn, Vice President, User Experience, World Savings Bank
In Understanding Your Users, Catherine and Kathy give usability practitioners a
thorough and practical handbook for conducting user research. They provide details necessary
for planning, preparing, conducting, analyzing, and presenting the research for a variety of
techniques. Their insights and advice on what to do when something unexpected occurs will
be particularly invaluable for those just starting out their careers in user research or those
interested in trying out an unfamiliar user research technique.
Peppered with checklists, case studies, and practical advice offered in this book, you will
immediately increase your ability to conduct user research that yields quality and reliable
results.
—Pawan Vora, Principal, Inov Information Designs
UUAPR 9/18/04 2:24 PM Page ii
UNDERSTANDING
YOUR USERS
A Practical Guide to User Requirements
Methods, Tools, and
Techniques
UUAPR 9/18/04 2:24 PM Page iii
The Morgan Kaufmann Series in Interactive Technologies
Series Editors: Stuart Card, PARC; Jonathan Grudin, Microsoft; Jakob Nielsen, Nielsen Norman Group
Understanding Your Users: A Practical Guide to User
Requirements Methods, Tools, and Techniques
Catherine Courage and Kathy Baxter
The Web Application Design Handbook: Best
Practices for Web-Based Software
Susan Fowler and Victor Stanwick
The Mobile Connection: The Cell Phone’s Impact on
Society
Richard Ling
Information Visualization: Perception for Design, 2nd
Edition
Colin Ware
Interaction Design for Complex Problem Solving:
Developing Useful and Usable Software
Barbara Mirel
The Craft of Information Visualization: Readings and
Reflections
Written and edited by Ben Bederson and
Ben Shneiderman
HCI Models, Theories, and Frameworks: Towards a
Multidisciplinary Science
Edited by John M. Carroll
Web Bloopers: 60 Common Web Design Mistakes,
and How to Avoid Them
Jeff Johnson
Observing the User Experience: A Practitioner’s Guide
to User Research
Mike Kuniavsky
Paper Prototyping: The Fast and Easy Way to Design
and Refine User Interfaces
Carolyn Snyder
Persuasive Technology: Using Computers to Change
What We Think and Do
B. J. Fogg
Coordinating User Interfaces for Consistency
Edited by Jakob Nielsen
Usability for the Web: Designing Web Sites that Work
Tom Brinck, Darren Gergle, and Scott D.Wood
Usability Engineering: Scenario-Based Development of
Human-Computer Interaction
Mary Beth Rosson and John M. Carroll
Your Wish is My Command: Programming by
Example
Edited by Henry Lieberman
GUI Bloopers: Don’ts and Dos for Software
Developers and Web Designers
Jeff Johnson
Information Visualization: Perception for Design
Colin Ware
Robots for Kids: Exploring New Technologies for
Learning
Edited by Allison Druin and James Hendler
Information Appliances and Beyond: Interaction
Design for Consumer Products
Edited by Eric Bergman
Readings in Information Visualization: Using Vision
to Think
Written and edited by Stuart K. Card, Jock D.
Mackinlay, and Ben Shneiderman
The Design of Children's Technology
Edited by Allison Druin
Web Site Usability: A Designer’s Guide
Jared M. Spool, Tara Scanlon, Will Schroeder,
Carolyn Snyder, and Terri DeAngelo
The Usability Engineering Lifecycle: A Practitioner's
Handbook for User Interface Design
Deborah J. Mayhew
Contextual Design: Defining Customer-Centered
Systems
Hugh Beyer and Karen Holtzblatt
Human-Computer Interface Design: Success Stories,
Emerging Methods, and Real World Context
Edited by Marianne Rudisill, Clayton Lewis, Peter
P. Polson, and Timothy D. McKay
UUAPR 9/18/04 2:24 PM Page iv
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