摩卡 IT 运维管理流程定义用户手册 V7.3.0
Mocha ITOM Process Designer User Guide V7.3.0
目 录
第一章 产品简介.............................................................................................................................................2
1.2
第
2.2 MIPD
2.3
2.4
第
1.1 关于MOCHA ITOM PROCESS DESINGER 7.3.0 .............................................................................................. 2
运行环境要求............................................................................................................................................3
二章 功能介绍.............................................................................................................................................4
2.1 登录 .......................................................................................................................................................... 4
如何进入 工作区 ...............................................................................................................................5
2.2.1 工作区总览..................................................................................................................................... 5
2.2.2 菜单栏............................................................................................................................................5
2.2.3 常用工具栏..................................................................................................................................... 5
2.2.4 流程工具栏..................................................................................................................................... 6
如何设置流程常规信息.............................................................................................................................. 7
如何更新流程.......................................................................................................................................... 13
2.5 如何签出流程.......................................................................................................................................... 14
2.6 如何提交流程.......................................................................................................................................... 15
2.7 如何删除流程.......................................................................................................................................... 15
2.8 如何撤销签出流程................................................................................................................................... 16
2.9 如何设置流程属性................................................................................................................................... 17
2.10 如何设置流程环节属性........................................................................................................................... 20
2.11 如何设置流程路径属性........................................................................................................................... 31
2.12 如何设置阅知 ......................................................................................................................................... 41
2.13 如何设置TIMER .......................................................................................................................................44
2.14 如何设置子流程...................................................................................................................................... 46
2.15 如何设置MOCHA ROBOT .......................................................................................................................... 48
2.16 如何设置EMAIL ....................................................................................................................................... 51
2.17 如何设置SMS......................................................................................................................................... 52
2.18 如何配置一级会签 .................................................................................................................................. 54
2.19 如何配置二级会签 .................................................................................................................................. 54
2.20 如何设置请求池...................................................................................................................................... 54
2.21 如何设置IT服务影响............................................................................................................................... 55
2.22 如何配置CAB变更咨询委员会 ................................................................................................................ 57
2.23 如何配置PIR实施后评审......................................................................................................................... 57
2.24 如何设置资源启动 .................................................................................................................................. 57
2.25 如何设置资源停止 .................................................................................................................................. 58
2.26 如何设置资源重启 .................................................................................................................................. 59
2.27 如何设置业务流程 .................................................................................................................................. 61
2.28 如何创建流程 ......................................................................................................................................... 63
2.29 如何维护流程分类 .................................................................................................................................. 67
2.30 其它 ....................................................................................................................................................... 69
三章 注意事项...........................................................................................................................................70
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