毕 业 设 计（论 文）
题目：小区服务管理系统
I
摘 要
使用旧方法对小区服务管理系统的信息进行系统化管理已经不再让人们信
赖了，把现在的网络信息技术运用在小区服务管理系统的管理上面可以解决许多
信息管理上面的难题，比如处理数据时间很长，数据存在错误不能及时纠正等问
题。这次开发的小区服务管理系统对安保管理、安保分配管理、客服聊天管理、
字典管理、房屋管理、反馈管理、论坛管理、公告管理、反馈处理管理、住户管
理、员工管理、管理员管理等进行集中化处理。经过前面自己查阅的网络知识，
加上自己在学校课堂上学习的知识，决定开发系统选择 B/S 模式这种高效率的模
式完成系统功能开发。这种模式让操作员基于浏览器的方式进行网站访问，采用
的主流的 Java 语言这种面向对象的语言进行小区服务管理系统程序的开发，在
数据库的选择上面，选择功能强大的 Mysql 数据库进行数据的存放操作。小区服
务管理系统的开发让用户查看客服聊天管理、反馈管理信息变得容易，让管理员
高效管理客服聊天管理、反馈管理信息。
关键词：小区服务管理系统；客服聊天管理、反馈管理信息；公告；自助资讯
II
Abstract
Using the old method to systematically manage the tourist attraction information
no longer makes people trust. Applying the current network information technology to
the management of tourist attraction information can solve many problems in
information management, such as processing data for a long time, data There are
problems such as errors that cannot be corrected in time. The self-guided website
developed this time centralizes the city information of attractions, tourist attractions
information, comment information, and self-help information. After learning the
network knowledge I had previously consulted and the knowledge I learned in the
school classroom, I decided to develop the system to select the B/S mode, an efficient
mode to complete system function development. This mode allows the operator to
access the website based on the browser. The mainstream Java language is used in the
object-oriented language to develop the self-guided website program. In the database
selection, select the powerful Mysql database for data. Store operation. The
development of self-guided websites makes it easy for users to view information on
attractions, allowing administrators to efficiently manage information on attractions.
Key Words ： Self-guided tour website; tourist attractions; reviews; self-help
information
III
目 录
1 绪论 ...............................................1
1.1 研究背景 .........................................................................................................1
1.2 目的和意义 ......................................................................................................1
1.3 论文结构安排 .................................................................................................2
2 相关技术............................................3
2.1 B/S 架构介绍 ...................................................................................................3
2.2 MYSQL 数据库介绍..........................................................................................3
2.3 JAVA 语言介绍 ...............................................................................................5
3 系统分析............................................7
3.1 系统可行性分析 ..............................................................................................7
3.1.1 技术可行性分析 ..................................................................................7
3.1.2 经济可行性分析 ..................................................................................7
3.1.3 运行可行性分析 ..................................................................................7
3.2 系统性能分析 ..................................................................................................8
3.2.1 系统安全性 ..........................................................................................8
3.2.2 数据完整性 ..........................................................................................8
3.2.3 系统可扩展性 .......................................................................................9
3.3 系统流程分析 ..................................................................................................9
3.3.1 系统登录流程 .....................................................................................10
3.3.2 信息添加流程 .....................................................................................11
3.3.3 信息删除流程 .....................................................................................11
3.4 系统功能分析 ................................................................................................12
4 系统设计...........................................13
4.1 系统概要设计 ................................................................................................13
4.2 系统功能结构设计 ........................................................................................13
IV
4.3 数据库设计 ....................................................................................................13
4.3.1 数据库 E-R 图设计.............................................................................13
4.3.2 数据库表结构设计 ............................................................................14
5 系统实现...........................................15
5.1 管理员功能介绍 ............................................................................................15
5.1.1 管理员登录 .........................................................................................15
5.1.2 客服聊天管理、反馈管理管理 ........................................................15
5.1.3 公告信息管理 ....................................................................................16
5.1.4 公告类型管理 .....................................................................................16
6 系统测试 ...........................................18
6.1 本系统测试 .................................................................................................18
6.1.1 登录功能测试 ....................................................................................18
6.1.2 注册功能测试 ....................................................................................19
6.2 测试结果分析 ................................................................................................19
结 论...............................................20
参考文献.............................................22
致 谢...............................................23
