<维护管理系统>－《用户需求说明书》
目 录
目 录
0. 文档介绍...................................................................................................................................................1
0.1 文档目的..........................................................................................................................................1
0.2 文档范围..........................................................................................................................................1
0.3 读者对象..........................................................................................................................................1
0.4 参考文档..........................................................................................................................................1
0.5 术语与缩写解释..............................................................................................................................1
1. 产品介绍...................................................................................................................................................2
2. 产品面向的用户群体...............................................................................................................................2
3. 产品的市场拓展需求...............................................................................................................................2
3.1 代维的必要性..................................................................................................................................2
3.2 产品目的..........................................................................................................................................2
3.3 产品作用..........................................................................................................................................2
3.4 需求推导及验证..............................................................................................................................4
4. 产品的功能性需求...................................................................................................................................8
4.0 功能性需求分类..............................................................................................................................8
4.1 客户服务管理..................................................................................................................................9
4.2 监控管理........................................................................................................................................11
4.3 工程管理........................................................................................................................................19
4.4 维护管理........................................................................................................................................20
4.5 车辆管理........................................................................................................................................22
4.6 培训管理........................................................................................................................................25
4.7 综合考核........................................................................................................................................27
4.8 物资管理........................................................................................................................................36
4.9 维护设备管理................................................................................................................................38
4.10 维护信息管理..............................................................................................................................38
4.11 综合报表......................................................................................................................................39
4.12 系统外部接口..............................................................................................................................42
4.13 费用分析......................................................................................................................................42
4.14 GIS 展示.......................................................................................................................................44
4.15 代维资质信息管理......................................................................................................................44
5. 产品的非功能性需求.............................................................................................................................44
5.1 用户界面需求................................................................................................................................44
5.2 软硬件环境需求............................................................................................................................45
5.3 产品质量需求................................................................................................................................45
5.N 其它需求........................................................................................................................................45
附录 A：用户需求调查报告.....................................................................................................................45
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