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17 Communication And Interpersonal Skills.ppt
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17 Communication And Interpersonal Skills
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Management, 7e
Schermerhorn
Prepared by
Michael K. McCuddy
Valparaiso University
John Wiley & Sons, Inc
COPYRIGHT
Copyright 2002 © John Wiley & Sons, Inc. All rights reserved.
Reproduction or translation of this work beyond that named in
Section 117 of the United States Copyright Act without the express
written permission of the copyright owner is unlawful. Requests for
further information should be addressed to the Permissions
Department, John Wiley & Sons, Inc. The purchaser may make
back-up copies for his/her own use only and not for distribution or
resale. The Publisher assumes no responsibility for errors, omissions,
or damages, caused by the use of these programs or from the use of
the information contained herein.
Schermerhorn - Chapter 17 3
Chapter 17
Communication and Interpersonal Skills
Planning ahead—study questions
–
What is the communication process?
–
How can communication be improved?
–
How does perception influence
communication?
–
How can we deal positively with conflict?
–
How can we negotiate successful agreements?
Schermerhorn - Chapter 17 4
What is the communication process?
Communication is essential for …
–
Establishing and maintaining interpersonal relationships.
–
Listening to others.
–
Gaining the information needed to create an inspirational
workplace.
–
Handling conflict.
–
Negotiating successfully.
–
Leading successfully.
Schermerhorn - Chapter 17 5
What is the communication process?
Communication
–
An interpersonal process of sending and receiving
symbols with messages attached to them.
Key elements of the communication process:
–
Sender
–
Message
–
Channel
–
Receiver
–
Interpreted meaning
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