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CUSTOMER SUPPORT
CUSTOMER
SUPPORT
Customer Support is Intel's complete support service that provides Intel customers with hardware support, software
support, customer training, and consulting services.
For
more information contact your local sales offices.
After a customer purchases any system hardware
or
software product, service and support become major factors in
determining whether
that
product will continue to meet a customer's expectations. Such support requires
an
interna-
tional support organization and a breadth
of
programs to meet a variety
of
customer needs. As you might expect,
Intel's customer support
is
quite extensive.
It
includes factory repair services and worldwide field service offices
providing hardware repair services, software support services, customer training classes, and consulting services.
HARDWARE
SUPPORT
SERVICES
Intel is committed to providing an international service support package through a wide variety
of
service offerings
available from Intel
Bardware
Support.
SOFTWARE
SUPPORT
SERVICES
Intel's software support consists
of
two levels
of
contracts. Standard support includes TIPS (Technical Information
Phone Service), updates
and
subscription service (product-specific troubleshooting guides and
COMMENTS
Maga-
zine). Basic support includes updates and the subscription service. Contracts are sold in environments which repre-
sent product groupings (i.e.,
iRMX
environment).
CONSULTING
SERVICES
Intel provides field systems engineering services for any phase
of
your development
or
support effort. You can use
our
systems engineers in a variety
of
ways ranging from assistance in using a new product, developing an application,
personalizing training, and customizing
or
tailoring an Intel product to providing technical and management con-
sulting. Systems Engineers are well versed in technical areas such as microcommunications, real-time applications,
embedded microcontrollers, and network services. You know your application needs;
we
know
our
products. Work-
ing together
we
can help you get a successful product to market in the least possible time.
CUSTOMER
TRAINING
Intel offers a wide range
of
instructional programs covering various aspects
of
system design and implementation.
In
just three to ten days a limited number
of
individuals learn more in a single workshop than in weeks
of
self-study.
For
optimum convenience, workshops are scheduled regularly
at
Training Centers worldwide
or
we
can take our
workshops to you for on-site instruction. Covering a wide variety
of
topics, Intel's major course categories include:
architecture and assembly language, programming
and
operating systems, bitbus
and
LAN applications.
