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某互联网营销公司的绩效管理研究硕士学位论文.doc
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硕士专业学位论文
论文题目
A 互联网营销公司的绩效管理研究
学号
研 究 生 姓 名
指导教师姓名
专 业 名 称
人力资源管理
研 究 方 向
人力资源管理
论文提交日期
2014 年 3 月
I
摘 要
随着全球经济一体化以及网络经济的迅速发展壮大,企业间的竞争不仅仅是
市场资源、市场占有率之间的竞争,更加是人力资源的竞争。其突出表现就是网
络营销人员的竞争。网络是一个超边界的体系,企业与消费者、供应商、分销商
之间,进而企业与环境之间不再存在严格的界限。网络的超边界性从根本上改变
了既有的营销格局和运行方式。互联网企业网络营销工作内容繁杂,牵涉到企业
各个方面、各个环节的工作,是企业最重要的资源和企业效益的直接来源,如何
公正、公平的衡量营销人员的业绩,并给以客观的评价,从而提高企业网络营销
人员的满意度,最大限度的调动其积极性、主动性,是每个企业首先要考虑的问
题。
针对上述问题,本文以 A 互联网营销公司为例,通过对该公司现有绩效管理
体系的深入研究分析,找出该公司绩效管理方面存在的问题,从而为提出适合互
联网营销企业的系统性绩效管理体系打下坚实的现实基础。文中首先对国内外绩
效管理理论进行论述,在理论基础上对其在 A 互联网营销公司的实际应用进行讨
论。第一部分主要是绩效管理理论部门,包括绩效管理理论的发展与内涵、绩效
管理系统的介绍、绩效考评的内容及指标。绩效考评的内容及指标中从绩效考评
指标的构成与分类、绩效考评指标的确定原则与依据——SMART 原则两方面进行
讨论。以 A 互联网营销公司的绩效管理现状为个案所进行的讨论中,从公司战略
方向以及绩效管理目的、单纯以销售目标为导向的绩效考评方法、绩效考评结果、
绩效考评内容几个方面来解析,找出当前 A 互联网营销公司绩效管理存在的问题,
通过相应的分析,从而找出解决问题的方法,并得出本文的结论。
关键词:网络营销公司;互联网营销;绩效管理;绩效考核
作 者:
指导教师:
英文摘要 A 互联网营销公司的绩效管理研究
II
Research on performance management of A Internet
Marketing Company
Abstract
As the global economic integration and the rapid development of network
economy , the competition between enterprises is not only a competition between
market resources, market share, the more is the competition of human resources. Its
outstanding performance is the network marketing personnel's competition. Network is
a super boundary system , between enterprises and consumers , suppliers and
distributors , which no longer exists strict boundaries between enterprises and
environment. Network of border sex fundamentally change the existing marketing
pattern and operation mode. The work of enterprise network marketing materials ,
involving the management of all aspects, each link of the enterprise, is the most
important resource of enterprises and the direct source of enterprise benefit, how to
measure the marketing personnel's performance of justice, fairness, and an objective
evaluation , so as to improve the satisfaction of enterprise network marketing
personnel, maximum limit arouse their enthusiasm, initiative, is a problem that
every enterprise must first consider.
According to the above problem, this paper takes A Internet marketing company
as an example , based on the existing performance management system in-depth
research and analysis, find out the company performance management problems, to
put forward the systematic performance management system suitable for Internet
marketing to lay A solid basis in reality. In this paper, first of all , the theory of
performance management at home and abroad were reviewed and discussed, based on
the theory of its practical application in A Internet marketing company is discussed. The
first part mainly is department performance management theory , including the
development and connotation of the theory of performance management, performance
management system is introduced , and the content of the performance evaluation
A 互联网营销公司的绩效管理研究 英文摘要
III
index. In content and indicators of performance evaluation from the structure of the
performance evaluation index and classification , the performance evaluation
indicators to determine the two aspects of principle and based on the SMART principle
is discussed. With A performance management status quo of Internet marketing
company as A case to discuss, from the company strategic direction and performance
management, pure sales target oriented performance evaluation method, the results
of the performance evaluation, performance evaluation content from several aspects to
parse , find out the problems in A Internet marketing company performance
management, through the analysis of the corresponding, to find out the method to
solve the problem, and draw the conclusion of this article.
Key Words: The network marketing company;Internet marketing;Performance
management;Performance appraisal
Written by:
Supervised by:
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