About the Authors
Hasin Hayder, graduated in Civil Engineering from the Rajshahi University of
Engineering and Technology (RUET) in Bangladesh. He is a Zend-certied Engineer
and expert in developing localized applications. He is currently working as a
Technical Director in Trippert Labs and managing the local branch in Bangladesh.
Beside his full time job, Hasin writes his blog at http://hasin.wordpress.com,
writes article in different websites and maintains his open-source framework Orchid
at http://orchid.phpxperts.net. Hasin lives in Bangladesh with his wife Ayesha
and his son, Af.
Thanks goes to my colleagues at TrippertLabs and phpExperts, for
supporting me during this time. Thanks to Abhijeet, Nikhil, and
David for their patience while I was late. And denitely, thanks to
my family members, especially Ayesha and Af for their support.
Dr. Mark Alexander Bain rst started customizing CRM systems back in the mid
'90s when he was team leader for Vodafone's Cascade project—the team took the
'out-of-the-box' Clarify CRM and turned it into a radio base station planning
application, complete with a workow engine for passing jobs between the different
departments involved in the planning, building, and implementation of a radio
network. Since then, he's lectured at the University of Central Lancashire. Currently
Mark writes articles on all things Linux and Open Source for Linux Format,
Newsforge.com and Linux Journal. SugarCRM customization, therefore, seems the
obvious choice for this, his second book, since it combines Mark's knowledge of
working with commercial CRMs and the Open Source philosophy. Mark works from
his home on the edge of the Lake District in the UK, where he lives with his wife,
two dogs and two cats, and gets the odd visit from his sons—Michael and Simon.
