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QAF0008-A2客户满意度调查CustomerSatisfactionSurvey.pdf
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QAF0008-A2客户满意度调查CustomerSatisfactionSurvey.pdfQAF0008-A2客户满意度调查CustomerSatisfactionSurvey.pdfQAF0008-A2客户满意度调查CustomerSatisfactionSurvey.pdfQAF0008-A2客户满意度调查CustomerSatisfactionSurvey.pdfQAF0008-A2客户满意度调查CustomerSatisfactionSurvey.pdf
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Customer Satisfaction Survey
Sender: Position: Date:
Customer: Attention: Position:
Filled in by: Position: Date:
Satisfaction on HL's performance:
Very
satisfied(5’)
Satisfied
(4’)
Average
(3’)
Dissatisfied
(2’)
Very
dissatisfied(1’)
Sales aspects:
1. Efficiency of providing
quotations.
[ ] [ ] [ ] [ ] [ ]
2. Flexibility in deliveries.
[ ] [ ] [ ] [ ] [ ]
3. Ability to make shipment in
short notice.
[ ] [ ] [ ] [ ] [ ]
4. On time delivery.
[ ] [ ] [ ] [ ] [ ]
5. Our price level in general.
[ ] [ ] [ ] [ ] [ ]
6. After sales service.
[ ] [ ] [ ] [ ] [ ]
Technical aspects:
7. Product knowledge &
development capability
[ ] [ ] [ ] [ ] [ ]
8. Ability to meet development
schedule.
[ ] [ ] [ ] [ ] [ ]
9. Engineering testing facility.
[ ] [ ] [ ] [ ] [ ]
10. Ability to communicate with
your engineers.
[ ] [ ] [ ] [ ] [ ]
11. Provide proactive & timely
responses to technical service
needs.
[ ] [ ] [ ] [ ] [ ]
Quality aspects
12. Prompt response to quality
issues identified by customer.
[ ] [ ] [ ] [ ] [ ]
13. Eagerness to improve our
quality level.
[ ] [ ] [ ] [ ] [ ]
14. Capability in HSF (Hazardous
Substance Free) compliance.
[ ] [ ] [ ] [ ] [ ]
15. Capability in quality
improvement.
[ ] [ ] [ ] [ ] [ ]
16. Testing facility.
[ ] [ ] [ ] [ ] [ ]
17. Product quality & reliability.
[ ] [ ] [ ] [ ] [ ]
18. Field failure rate
[ ] [ ] [ ] [ ] [ ]
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