Contents
Preface ix
1. A Tale of Two Performance Reviews 1
One Fails, One Succeeds 1
The Key Questions 4
Should You Care? 5
What Distinguishes Effective Reviews from
Ineffective Reviews? 7
Jessica, Mike, and You 17
Manager’s Checklist for Chapter 1 18
2. Performance Reviews in the Scheme of Things 20
Reviews as Just One Part of a Larger System 21
Summing Up 33
Other Linkages 33
Manager’s Checklist for Chapter 237
3. Understanding Performance—Good and Bad 38
What Do We Mean by “Performance”? 39
The Stuff of Performance—Good and Poor 42
Implications for Your Performance Reviews 47
Manager’s Checklist for Chapter 3
