目录
1 概
述............................................ .................................... ..................................
...2
1.1 服务范围和服务内
容.............................. .................................... ...........2
1.2 服务目
标.............................. .................................... ...............................2
2 系统现
状.............................. .................................... .................................... .......2
2.1 网络系
统.............................. .................................... ...............................2
2.2 设备清
单.............................. .................................... ...............................3
2.3 应用系
统.............................. .................................... ...............................5
3 服务方
案.............................. .................................... .................................... .......6
3.1 系统日常维
护.............................. .................................... .......................6
3.2 信息系统安全服
务.......... ............ ............ ............ ............ ............ .........11
3.3 系统设备维修及保养服务.............................. .................................... .13
3.4 软件系统升级及维保服务.............................. .................................... .14
4 服务要
求.............................. .................................... .................................... .....14
4.1 基本要
求.............................. .................................... .............................15
4.2 服务队伍要
求.............................. .................................... .....................16
4.3 服务流程要
求.............................. .................................... .....................16
4.4 服务响应要
求.............................. .................................... .....................17
4.5 服务报告要
求.............................. .................................... .....................18
4.6 运维保障资源库建设要求.............................. .................................... .18
4.7 项目管理要
求.............................. .................................... .....................19
4.8 质量管理要
求.............................. .................................... .....................19
4.9 技术交流及培
训.............................. .................................... .................19
5 经费预
算.............................. .................................... .................................... .....19
方案
