XXXX 大 学
毕 业 论 文
酒店服务管理系统
专业名称：计算机科学与技术
班 级：
学生姓名：
指导教师：
XXXX 大学毕业论文
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摘 要
当今社会，酒店种类和客流的不断增加，对于管理造成了困难。采
用计算机来管理酒店和住客的信息，提高了查询的速度，节约了人力和
物力资源，达到了预期的要求。
本文根据酒店服务管理的现状及未来的发展方向,结合有关酒店管
理当中的管理学实践,设计了酒店服务管理系统。本系统的建立以计算机
技术和信息技术为依托,规范了管理系统中各要素的关系,使之规范化、
标准化、程序化、科学化,形成各要素之间相互制约、层层把关,逻辑严
密的体系,从而克服原来手工系统的效率低、工作繁重的缺点。
本系统是用于酒店服务管理的系统软件。系统数据的管理采用了操
作系统的最新管理方式，用户操作将会更简单、更直观、更方便。系统
中各业务管理模块可以单机独立运行。使用本系统，可以大幅度提高酒
店服务管理的工作效率。
该系统应充分利用信息技术提高酒店客房的管理水平、服务水平。
酒店客房管理系统要实现客房预定、住宿登记、宿费提醒、追加押金、
调房登记、退房结账、挂账、查询统计、预收销售报表等等功能。其中
宿费提醒可以在住宿费超过押金时预警，提示前台要客人补交押金，该
功能可明显提高对住宿人员宿费的有效管理。将动态实时的住宿登记、
客房调整、销售报表、追加押金等有机地联系在一起，对酒店客房进行
全方位的管理。
关键词 酒店服务管理系统；数据库；Visual Basic
XXXX 大学毕业论文
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Abstract
At present, the hotel’s category flows with increasing of the guests
continuously, resulted in the difficulty to the management. Using the
computer to manage the hotel and the resident information, enhanced the
inquiry speed, saved the workforce and the resources and has met the
anticipated requirements.
In this article, we designs the hotel management system which accords
to the present situation of the hotel service management and the way it
develops in the future and hotel management study practice. The
establishment of the system bases on the computer technology and the
information technology. And it regulates the relationships of the various
essential factors, making it logic, essential, scientic , and forms mutually
restrict mutually, layer upon layer system between the factors. It reduces
problem such as low efficiency former system has.
This system is a software which is used for hotel service management.
The management of the system data uses the operating system newest
management method, so the user operation will be simpler. The various
business management modules in this system may runs independently.
These advantages can increase the biggest efficiency of the guest house
management, is also a guest house to serve scientific and regular to turn the
term of the management.
This system may make full use of information technology to increase
the management level, service level of the hotel. The system will realize the
function such as he guest room to prearrange, the lodgings registration, the
lodging allowance reminder, supplements the deposit, the accent room
registration, returns a house ties the account, hangs account, inquiry
statistics, advance receipt sale report form. The dynamic real-time lodgings
registration, the guest room adjustment, the sales report form, will
supplement the deposit and so on organically to relate in together, will
carry on the management well to the hotel’s room.
Keywords the system of hotel’s management; database; Visual Basic
XXXX 大学毕业论文
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目 录
绪 论 ........................................................................................................1
1 酒店服务管理系统的开发与设计 ......................................................2
1.1 系统开发的背景 .............................................................................2
1.2 系统的特点 .....................................................................................2
2. 系统开发涉及的主要技术 ..................................................................3
2.1 数据库技术 .....................................................................................3
2.2 VB 6.0 中文版概述 .........................................................................3
3. 系统功能设计......................................................................................4
3.1 需求分析.........................................................................................4
3.2 实现目标 ...........................................................................................4
3.3 系统结构及流程图 .........................................................................5
3.3.1 系统结构图 ..............................................................................5
3.3.2 业务流程图 ..............................................................................8
4 数据库设计 ..........................................................................................9
5 系统环境与软件安装 .........................................................................15
5.1 硬件环境要求 ...............................................................................15
5.2 软件环境要求 ...............................................................................15
5.3 软件安装.......................................................................................15
6 酒店服务管理系统的详细设计 ..........................................................16
6.1 主界面设计 ...................................................................................16
6.1.1 实现目标 ................................................................................16
6.1.2 实现过程 ..............................................................................16
6.2 系统登录模块设计 .......................................................................17
6.2.1 实现目标 ................................................................................17
6.2.2 实现过程 ................................................................................18
6.3 住宿管理设计 ...............................................................................18
6.3.1 住宿登记模块设计 ................................................................18
6.4 追加押金模块设计 ......................................................................20
XXXX 大学毕业论文
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6.4.1 实现目标 ................................................................................21
6.4.2 实现过程 ................................................................................21
6．5 调房登记模块设计.....................................................................21
6.5.1 实现目标 ................................................................................21
6.5.2 实现过程 ................................................................................21
6.5.3 调房的实现方法 ....................................................................22
6．6 退宿结账模块设计.....................................................................22
6.6.1 实现目标 ................................................................................22
6.6.2 实现过程 ................................................................................23
6．7 客房管理设计 ............................................................................25
6.7.1 客房设置模块设计 ................................................................25
6.7.2 客房查询模块设计 ................................................................26
6.7.3 房态查看模块设计 ................................................................28
6.8 挂账管理设计 ...............................................................................28
6.8.1 挂账查询模块设计 ................................................................28
6.8.2 客户结款模块设计 ................................................................29
6.9 查询统计设计 ...............................................................................30
6.9.1 住宿查询模块设计 ................................................................30
6.10 宿费提醒模块设计......................................................................32
6.11 日结设计 .....................................................................................32
6.12 系统设置设计 .............................................................................34
6.12.1 操作员设置模块设计...........................................................34
6.12.2 密码设置模块设计...............................................................34
6.12.3 初始化模块设计 ..................................................................36
6.12.4 权限设置模块设计...............................................................37
结论..........................................................................................................38
参考文献 ..................................................................................................39
