ISO/IEC 19086-2:2018(E)
Foreword ........................................................................................................................................................................................................................................iv
Introduction
..................................................................................................................................................................................................................................v
1 Scope ................................................................................................................................................................................................................................. 1
2 Normative references ...................................................................................................................................................................................... 1
3 Termsanddefinitions ..................................................................................................................................................................................... 1
4 Symbols and abbreviated terms ........................................................................................................................................................... 2
5 Conformance ............................................................................................................................................................................................................. 3
6 Metrics overview .................................................................................................................................................................................................. 3
........................................................................................................................................................................................................... 3
6.2 Background ................................................................................................................................................................................................ 3
6.2.1 Choosing a cloud service ........................................................................................................................................... 3
.............................................................................................................. 4
6.2.3 Ensure the agreement is being met ................................................................................................................. 5
6.3 Metrics ............................................................................................................................................................................................................ 5
6.4 Cloud service metrics (CSMs) .................................................................................................................................................... 5
6.4.1 Major stakeholders ........................................................................................................................................................ 6
6.4.2 CSM usage categories ................................................................................................................................................... 7
7 Metric model overview ...............................................................................................................................................................................10
........................................................................................................................................................................................................ 10
7.2 Basic concepts ...................................................................................................................................................................................... 11
7.2.1 Introduction ...................................................................................................................................................................... 11
.......................11
7.2.3 Metric data format .......................................................................................................................................................12
8 Metric model .......................................................................................................................................................................................................... 12
8.1 Metric model development ....................................................................................................................................................... 12
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8.1.3 Metric model description ...................................................................................................................................... 13
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8.1.5 Metric model details .................................................................................................................................................. 14
Annex A (informative) SO and SO evaluation ............................................................................................................................................18
Annex B (informative) Metric — Table form .............................................................................................................................................20
Annex C (informative) CSM examples ...............................................................................................................................................................23
Annex D (normative) XML schema ......................................................................................................................................................................36
Bibliography
.............................................................................................................................................................................................................................39
© ISO/IEC 2018 – All rights reserved iii
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