JEDEC
STANDARD
Customer Notification Process for
Disasters
JESD246A
(Revision of JESD246, January 2014)
JANUARY 2020
JEDEC SOLID STATE TECHNOLOGY ASSOCIATION
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JEDEC Standard No. 246
Page 1
CUSTOMER NOTIFICATION PROCESS FOR DISASTERS
(From JEDEC Board Ballot JCB-19-30, formulated under the cognizance of JC-14.4 Committee on
Quality Processes and Methods.)
1 Scope
This standard is applicable to suppliers of, and affected customers for, solid-state products and the
constituent components used within.
This standard establishes the requirements for timely notification to affected customers after a disaster has
occurred at a supplier’s facility that will affect the committed delivery of product. This standard puts
specific emphasis on notification, timing, and notification content which includes risk exposure, impact
analysis, and recovery plans.
Notified customers will then be able to take appropriate action to minimize the impact on the production
of their own products and shipments to their customers. This will help to ensure continuity of supply
within the entire supply chain.
This standard allows the use of a supplier’s existing practices and procedures from any organization
within the company (e.g., fulfillment, logistics, sales, marketing, customer service, quality, etc.,) to be
used to fulfill the requirements of this standard.
This standard may be used as a part of a company’s overall Disaster Recovery process.
2 Terms and definitions
For the purpose of this standard, the following terms and definitions apply.
affected customer: Any organization that
1) is to receive product from the supplier, but the agreed to shipment date of that product is impacted due
to a disaster, and that organization has a contract or purchase agreement with Disaster notification
requirements; or
2) has requested (and the supplier has agreed to provide) Disaster notifications; or
3) is an approved supplier agent.
disaster: Any external hazard (natural or man-made) that has come to fruition, resulting in an event of
substantial proportions causing a significant disruption of production that will affect the committed
delivery and/or quality of product.
NOTE Examples include, but are not limited to: natural disaster (e.g., earthquake, flood, tornado, typhoon, and
volcanic eruption), pandemic outbreak, and geopolitical unrest..
