INTERNATIONAL
STANDARD
ISO
10006
Third edition
2017-11
Quality
management
- Guidelines for
quality
management
in projects
Management de
la
qualite - Lignes directrices pour
le
management
de la qua lite dans !es projets
Reference
number
ISO
10006:2017(E)
©
ISO
2017
ISO
10006:2017(E)
Contents
Page
Foreword
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Introduction
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vi
1 Scope
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1
2 Normative
references
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1
3 Terms and definitions
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1
4 Quality
management
systems
in projects
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3
4.1 Context
and
characteristics of
the
project..
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4.1.1 General..
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4.1.2 Organizations
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4.1.3 Phases
and
processes in projects
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4.1.4 Project
management
processes
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4.2 Quality
management
principles ..
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4.3 Project quality
management
processes
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4.4 Quality plan for
the
project
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5 Management
responsibility
in projects
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5.1 Top
management
commitment.
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5.2 Strategic process
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5.2.1 Application of quality
management
principles through
the
strategic process
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5.2.2 Customer focus
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5.2.3 Leadership
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5.2.4 Engagement of people
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5.2.5 Process
approach
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5.2.6 Improvement.
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5.2. 7 Evidence-based decision making
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5.2.8 Relationship management.
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5.3 Management reviews
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progress evaluations
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5.3.1 Management reviews
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5.3.2 Progress evaluations
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6 Resource
management
in projects
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6.1 Resource-related processes
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6.1.1 General..
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6.1.2 Resource planning
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6.1.3 Resource control .
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6.2 Personnel-related processes ..
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6.2.1 General.. ...
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6.2.2 Establishment of
the
project organizational
structure
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6.2.3 Allocation of
personnel
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6.2.4 Team development.
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. 13
7
Product/service
realization in projects
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7.1 General
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7.2
Interdependent
processes
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7.2.1 General..
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7.2.2 Project initiation
and
project
management
plan development..
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7.2.3 Interaction management. ..
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7.2.4 Change
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7.2.5 Process
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project closure
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7.3 Scope-related processes
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7.3.1 General..
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7.3.2 Concept development
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7.3.3 Scope development
and
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7.3.4 Definition of activities
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7.3.5 Control of activities
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. 17
©
ISO
2017
-All
rights
reserved
iii
ISO
10006:2017(E)
7.4 Time-related processes ..
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7.4.1 General
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7.4.2 Planning of activity dependencies
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7.4.3 Estimation
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duration
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7.4.4 Schedule development.
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7.4.5 Schedule control ...
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7.5 Cost-related processes
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7.5.1 General..
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7.5.2 Cost estimation .
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7.5.3 Budgeting
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7.5.4 Cost control .
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7.6 Communication-related processes
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7.6.1 General..
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7.6.2 Communication planning
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7.6.3 Information
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7.6.4 Communication control
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7.
7 Risk-related processes
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7.
7.2 Risk identification
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7.
7.3 Risk assessment. ...
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7.7.4
Risktreatment
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7.
7.5 Risk control.
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7.8
Procurement
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7.8.1 General
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7.8.2
Procurement
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7.8.3 Documentation of
procurement
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7.8.4 External provider
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8 Measurement, analysis and improvement in projects
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8.2 Measurement
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8.3.1 Improvement by
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8.3.2 Improvement by
the
project organization
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27
Annex A (informative) Overview
of
processes
for quality
management
in projects
.......................................
28
Annex B (informative) Cross reference matrix
between
this document,
ISO
9001:2015
and
ISO
21500:2012
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Bibliography ..
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34
iv ©
ISO
2017
-
All
rights
reserved
ISO
10006:2017(E)
Foreword
ISO
(the
International
Organization for Standardization) is a worldwide federation of national
standards
bodies
(ISO
member
bodies). The
work
of
preparing
International
Standards
is
normally
carried
out
through
ISO
technical committees. Each
member
body
interested
in a subject for which a technical
committee
has
been
established
has
the
right
to
be
represented
on
that
committee.
International
organizations,
governmental
and
non-governmental, in liaison
with
ISO,
also
take
part
in
the
work.
ISO
collaborates closely
with
the
International
Electrotechnical Commission (IEC) on all
matters
of
electrotechnical
standardization.
The
procedures
used
to develop
this
document
and
those
intended
for its
further
maintenance
are
described
in
the
ISO/IEC Directives,
Part
l.
In
particular
the
different approval
criteria
needed
for
the
different
types
of
ISO
documents
should
be
noted. This
document
was
drafted
in accordance
with
the
editorial
rules
of
the
ISO/IEC Directives,
Part
2 (see
www.iso.org/directives
).
Attention is
drawn
to
the
possibility
that
some of
the
elements of
this
document
may
be
the
subject of
patent
rights.
ISO
shall
not
be
held responsible for identifying
any
or
all such
patent
rights. Details of
any
patent
rights
identified
during
the
development of
the
document
will
be
in
the
Introduction
and/or
on
the
ISO
list
of
patent
declarations
received (see
www.iso.org/patents
).
Any
trade
name
used
in
this
document
is
information
given for
the
convenience of
users
and
does
not
constitute
an
endorsement.
For
an
explanation on
the
voluntary
nature
of
standards,
the
meaning
of
ISO
specific
terms
and
expressions
related
to
conformity
assessment,
as well as
information
about
ISO's
adherence
to
the
World Trade Organization (WTO) principles in
the
Technical
Barriers
to
Trade (TBT)
see
the
following
URL:
www.iso.org/iso/foreword.htm
l.
This
document
was
prepared
by
Technical Committee ISO/TC 176, Quality management and quality
assurance, Subcommittee
SC
2,
Quality systems.
This
third
edition cancels
and
replaces
the
second edition
(ISO
10006:2003), which
has
been
technically
revised
to
align
it
with
ISO
9000:2015,
ISO
9001:2015
and
ISO
21500:2012.
©
ISO
2017
-All
rights
reserved
V
ISO
10006:2017(E)
Introduction
This
document
provides
guidelines for
quality
management
in projects. It
outlines
quality
management
principles
and
practices,
the
implementation
of
which
are
important
to,
and
have
an
impact
on,
the
achievement
of
quality
objectives in
projects
. It is aligned
with
ISO
9000:2015
and
ISO
9001:2015,
and
supplements
the
guidance
given in
ISO
21500:2012.
The guidelines given in
this
document
are
intended
for a
wide
audience.
They
are
applicable
to
projects
which
can
take
many
forms, from
the
small to
very
large, from simple
to
complex, from being
an
individual
project
to
being
part
of
a
programme
or
portfolio of projects. They
are
intended
to
be
used
by
people
who
have
experience
in
managing
projects
and
need
to
ensure
that
their
organization
is applying
the
practices
contained
in
the
quality
management
and
quality
management
system
standards
from
ISO/TC 176,
as
well as
those
who
have experience in
quality
management
and
are
required
to
interact
with
project
organizations
in applying
their
knowledge
and
experience to
the
project. Inevitably,
some
users
will find
that
material
presented
in
the
guidelines is
unnecessarily
detailed
for them; however,
other
users
require
the
detail.
This
document
employs
the
process
approach,
which
incorporates
the
Plan-Do-Check-Act
(PDCA)
cycle
and
"risk
based
thinking". The
two
concepts
of
"quality
management
in projects"
and
"quality
management
systems
in projects"
are
distinguished
as
follows:
quality
management
in
projects
includes:
quality
management
systems
in projects,
management
responsibility
in projects,
resource
management
in projects,
product/service
realization
in
projects,
and
measurement,
analysis
and
improvement
in projects;
quality
management
systems
in
projects
includes:
project
characteristics,
quality
management
principles in projects,
project
quality
management
processes
and
a
quality
plan
for
the
project.
It is
recognized
that
there
are
two
aspects
to
the
application
of
quality
management
in projects:
the
project
processes
that
are
managed
within
the
project
management
system,
and
the
quality
of
the
project's
outputs
in
the
form
of
products
and
services. Failure
to
meet
either
of
these
dual
aspects
can
have significant effects on
the
project's
products
and
services,
the
project's
customer
and
other
interested
parties,
and
the
project
organization.
NOTE
The
expression
"products/services"
is
used
as
an
abbreviation
for
"products
and
services"
throughout
the
remainder
of
this
document.
These
aspects
also
emphasize
that
the
achievement
of
quality
objectives is a
top
management
responsibility,
requiring
a
commitment
to
the
achievement
of
quality
objectives to
be
instilled
at
all
levels
within
the
organizations
involved in
the
project; however, each level
needs
to
retain
responsibility
for
its
respective
processes
and
products/services.
The
creation
and
maintenance
of
process
and
product/service
quality
in a
project
requires
a
systematic
approach. This
approach
needs
to
be
aimed
at
ensuring
that
the
stated
and
implied
needs
of
the
customer
are
understood
and
met,
that
other
interested
parties'
needs
are
understood
and
evaluated,
and
that
the
originating
organization's
quality
policy is
taken
into
account
for
implementation
in
the
management
of
the
project.
This
document
is
designed
to
be
used
in
the
context
of
the
requirements
for
quality
management
systems
specified in
ISO
9001:2015
and
the
guidance
on
project
management
processes
provided
in
ISO
21500.
Project
management
processes
are
described
in
ISO
21500.
The
structure
of
this
document
reflects
its
design as a
supporting
standard
providing
guidance
rather
than
a
management
system
standard.
A
matrix
is
presented
in Annex B
to
provide a
cross
reference
between
this
document,
ISO
9001:2015
and
ISO
21500:2012.
vi ©
ISO
2017
-
All
rights
reserved
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