PART TWO
Questions 13 – 22
•You will hear five different business people talking about trips they have recently been on.
•For each extract there are two tasks. For Task One, choose the purpose of each trip from the list
A – H.For Task Two, choose the problem described from the list A – H.
•You will hear the recording twice.
TASK ONE – PURPOSE
•For questions 13 – 17, match the extracts with the purposes, listed A – H.
•For each extract, choose the purpose stated.
•Write one letter (A – H) next to the number of the extract.
13
..............................................
14 ..............................................
15 ..............................................
16 ..............................................
17 ..............................................
TASK TWO – PROBLEM
•For questions 18 – 22, match the extracts with the problems, listed A – H.
•For each extract, choose the problem described.
•Write one letter (A – H) next to the number of the extract.
18
..............................................
19 ..............................................
20 ..............................................
21 ..............................................
22 ..............................................
0353/3 (T026) Nov02 3
Turn Over
A to supervise staff training
B to hold job interviews
C to introduce new policy
D to visit possible new premises
E to observe working practices
F to meet a new manager
G to sign a new contract
H to deal with a complaint
A I forgot a document.
B My hotel was noisy.
C I was late for a meeting.
D I didn’t understand some figures.
E The service at my hotel was bad.
F I had some wrong information.
G I didn’t have an interpreter.
H I experienced computer problems.
2 0353/3 (T026) Nov02
PART ONE
Questions 1 – 12
•You will hear the introduction to a seminar, called the Business Master Class, about the use of
Information Technology in the workplace.
• As you listen, for questions 1 – 12, complete the notes, using up to three words or a number.
•You will hear the recording twice.
THE BUSINESS MASTER CLASS
SEMINAR NOTES
Arrangements for participants
1 The event will take place over ............................................................................................................................................
2 Seminar organised by ................................................................................................................................................................
3 The title of the last session will be ...................................................................................................................................
4 To use the New City Hotel car park, delegates must obtain a .......................................................................
Dr Sangalli
5 Dr Sangalli has advised many ...............................................................................................................................................
6 The name of his consultancy is ...........................................................................................................................................
7 He is the author of .....................................................................................................................................................................
8 In Europe, he is the best-known ........................................................................................................................................
The Business Master Class
Two problems for companies:
9 to become more .........................................................................................................................................................................
10 to establish new ...........................................................................................................................................................................
Two outcomes of session:
11 design your own ...........................................................................................................................................................................
12 take away documents containing actual .........................................................................................................................