Unit One
Hotel Reservations
and
Tour of Cities
Model 1 English for Hotel Staff：Reservations
Task 1 Read the following useful words and expressions aloud.
Then try to memorize them.
Words
1. reservation n. 预定，保留 e.g.
Do you have a reservation, sir/madam? 请问您有预订吗，先生/女士？
I’d like to change my reservation. 我要更改我的预约。
2. arrival n. 到达，到来 e.g.
The time of arrival is 6:30 p.m. 抵达时间是下午六点半。
The secretary informed me of his arrival. 秘书通知我他来了。
3. depart v. 离开，启程 e.g.
Misfortunes come on wings and depart on foot. 【谚】祸来如飞行，祸
去似步行。
The train to Beijing will depart from platform 3 in half an hour. 开往北
京的火车将于半小时后从三站台开出。
1. various adj. 各种各样的，多方面的
e.g. For various reasons I’d prefer not to meet him. 由于各种原因，我
不愿见他。
In our age, people depend more and more on computers to solve
various kinds of difficult problems. 在当今时代，人们越来越多地依赖计
算机来解决各种各样的难题。
2. type n. 类型，种类
e.g. He was not my type. 他不是我喜欢的类型。
There are two types of rocks in this area. 这个地区有两种类型的岩石。
1. suite n. 酒店套房
e.g. presidential suite 总统套房 deluxe suite 高级套房 junior suite 简单
套房
Which one do you want to reserve, standard suite, deluxe suite,
luxury suite, or presidential suite? 您想订标准套房、高级套房、豪华套
房还是总统套房？
2. deluxe adj. 豪华的，高级的
e.g. What are the deluxe and middle level shopping centers around our
hotel? 酒店附近有哪些高档和中档的购物中心？
3. guarantee n.& v. 保证，担保
e.g. I guarantee that you'll enjoy yourself. 我包你玩得痛快。
We guarantee satisfaction to customers. 我们保证令顾客满意。
Task 2 Practise the dialogues by reading it aloud with
your partner. Read through it at least twice, changing
your role each time.
Dialogue A
Notes:
1. May I help you? 是主动提供帮助的用语。类似的表达还有：Can I
help you ? What can I do for you? Can I do anything for you? Is there
anything I can do for you? May I be of any service to you? 常用作服务
性工作的招呼语。
2. I’d like to… 我想……
I 'd like to make a reservation to London for July 5.
我想预定7月5日飞往伦敦的机票。
3. look forward to …期望 期待,盼望
I am looking forward to your visit next week.
我期待着你下周来访。
I have been looking forward to seeing you.
我一直期待着和您见面。
