iii
DISCLAIMERS
United Nations Department of Economic and Social Affairs
The Department of Economic and Social Affairs of the United Nations Secretariat is a vital interface between
global policies in the economic, social and environmental spheres and national action. The Department
works in three main interlinked areas: (i) it compiles, generates and analyses a wide range of economic,
social and environmental data and information on which States Members of the United Nations draw to
review common problems and to take stock of policy options; (ii) it facilitates the negotiations of Member
States in many intergovernmental bodies on joint course of action to address ongoing or emerging
global challenges; and (iii) it advises interested Governments on the ways and means of translating policy
frameworks developed in United Nations conferences and summits into programmes at the country level
and, through technical assistance, helps build national capacities.
Disclaimers
The terms ‘country’ and ‘economy’ as used in this Report refer, as appropriate, to territories or areas; the
designations employed and the presentation of the material do not imply the expression of any opinion
whatsoever on the part of the Secretariat of the United Nations concerning the legal status of any country,
territory, city or area or of its authorities, or concerning the delimitation of its frontiers or boundaries. In
addition, the designations of country groups are intended solely for statistical or analytical convenience
and do not express a judgement about the stage of development reached by a particular country or area
in the development process. Reference to companies and their activities should not be construed as an
endorsement by the United Nations of those companies or their activities.
Information on uniform resource locators and links to websites contained in the present publication are
provided for the convenience of the reader and are correct as of the time of writing. The United Nations takes
no responsibility for the continued accuracy of that information or for the content of any external website.
The views expressed in this publication are those of the authors and do not necessarily reect those of
the United Nations or its senior management, or of the experts whose contributions are acknowledged
Copyright © United Nations, 2024
All rights reserved. No part of this publication may be reproduced, stored in retrieval system or transmitted, in any
form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission.
ST/ESA/PAD/SER.E/218
Sales no: E.24.II.H.1
PRINT ISBN: 9789210032667
PDF ISBN: 9789211067286
EPUB ISBN: 9789211067293
Print ISSN: 2411-8257
Online ISSN (eISSN): 2411-829X
United Nations E-Government Surveys:
2024 Accelerating Digital Transformation for Sustainable Development
2022 The Future of Digital Government
2020 Digital Government in the Decade of Action for Sustainable Development
2018 Gearing E-Government to support transformation towards sustainable and resilient societies
2016 E-Government for Sustainable Development
2014 E-Government for the Future We Want
2012 E-Government for the People
2010 Leveraging E-Government at a Time of Financial and Economic Crisis
2008 From E-Government to Connected Governance
2005 From E-Government to E-Inclusion
2004 Towards Access for Opportunity
2003 World Public Sector Report: E-Government at the Crossroads
2001 Benchmarking E-Government: A Global Perspective
Website: publicadministration.un.org/egovkb/en-us/
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Cover Design: Division for Public Institutions and Digital Government, UN DESA
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Printed at the United Nations, New York
