Morgan Kaufmann Publishers is an imprint of Elsevier.
30 Corporate Drive, Suite 400, Burlington, MA 01803, USA
This book is printed on acid-free paper. ⬁
© 2010 by Elsevier Inc. All rights reserved.
Chapter 1 was originally published in Usability Engineering, by Jakob Nielsen (Elsevier Inc. 1993).
Chapter 2 was originally published in Usability for the Web: Designing Web Sites that Work, by Tom Brinck (Elsevier Inc. 2002).
Chapter 3 was originally published in Understanding Your Users: A Practical Guide to User Requirements Methods, Tools, and Techniques, by
Catherine Courage and Kathy Baxter (Elsevier Inc. 2005).
Chapter 5 was originally published in Sketching User Experience: Getting the Design Right and the Right Design, by Bill Buxton (Elsevier Inc. 2007).
Chapter 6 was originally published in The Persona Lifecycle: Keeping People in Mind Throughout Product Design, by John Pruitt and Tamara Adlin
(Elsevier Inc. 2006).
Chapter 7 was originally published in Effective Prototyping for Software Makers, by Jonathan Arnowitz, Michael Arent, and Nevin Berger (Elsevier
Inc. 2006).
Chapters 8, 9, 11, 12 were originally published in User Interface Design and Evaluation, by Debbie Stone, Caroline Jarrett, Mark Woodroffe, and Shailey
Minocha. Copyright © The Open University 2005.
Chapter 10 was originally published in Observing the User Experience, by Mike Kuniavsky (Elsevier Inc. 2003).
No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying,
recording, or any information storage and retrieval system, without permission in writing from the publisher. Details on how to seek permis-
sion, further information about the Publisher’s permissions policies and our arrangements with organizations such as the Copyright Clearance
Center and the Copyright Licensing Agency, can be found at our website: www.elsevier.com/permissions. This book and the individual contri-
butions contained in it are protected under copyright by the Publisher (other than as may be noted herein).
Notices
Knowledge and best practice in this fi eld are constantly changing. As new research and experience broaden our understanding, changes in
research methods, professional practices, or medical treatment may become necessary.
Practitioners and researchers must always rely on their own experience and knowledge in evaluating and using any information, methods,
compounds, or experiments described herein. In using such information or methods they should be mindful of their own safety and the safety
of others, including parties for whom they have a professional responsibility.
To the fullest extent of the law, neither the Publisher nor the authors, contributors, or editors, assume any liability for any injury and/or damage
to persons or property as a matter of products liability, negligence or otherwise, or from any use or operation of any methods, products,
instructions, or ideas contained in the material herein.
Library of Congress Cataloging-in-Publication Data
User experience re-mastered: your guide to getting the right design/edited by Chauncey Wilson.
p. cm.
ISBN 978-0-12-375114-0
1. User interfaces (Computer systems)—Design. 2. Human-computer interaction. 3. Web sites—Design. I. Wilson, Chauncey.
QA76.9.U83U833 2009
006.7—dc22
2009028127
British Library Cataloguing-in-Publication Data
A catalogue record for this book is available from the British Library.
ISBN: 978-0-12-375114-0
For information on all Morgan Kaufmann publications,
visit our Web site at www.mkp.com or www.elsevierdirect.com
Printed in Canada.
09 10 11 12 13 14 15 16 5 4 3 2 1
Typeset by diacriTech, Chennai, India