How to Get Support
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One of the most irritating things about any programming book is when you
find that bit of code you致e just spent an hour typing simply doesn稚 work.
You check it a hundred times to see if you致e set it up correctly, and
then you notice the spelling mistake in the variable name on the book page.
Of course, you can blame the authors for not taking enough care and testing
the code, the editors for not doing their job properly, or the proofreaders
for not being eagle-eyed enough, but this doesn稚 get around the fact that
mistakes do happen.
We try hard to ensure no mistakes sneak out into the real world, but we
can稚 promise that this book is 100% error free. What we can do is offer
the next best thing, by providing you with immediate support and feedback
from experts who have worked on the book and try to ensure that future
editions eliminate these gremlins.
If you wish to directly query a problem in the book with somebody who knows
the book in detail then e-mail support@wrox.com, with the title of the
book, the last four numbers of the ISBN and where possible the relevant
page number in the subject field of the e-mail.
Your message is delivered to one of our support staff who are the first
people to read it. We have files on the most frequently asked questions and
will answer anything generally immediately. We answer general questions
about the book and the web site.
Deeper queries are forwarded to the technical editor responsible for that
book. They have experience with the programming language or particular
product and are able to answer detailed technical questions on the subject.
Once an issue has been resolved, if necessary the editor can post the errata
to the web site.
Finally, in the unlikely event that the editor can't answer your problem,
he/she will forward the request to the author. We try to protect the author
from any distractions from writing. However, we are quite happy to forward
specific book related requests to them. All Wrox authors help with the
support on their books. They will either directly mail the customer with the
answer, or will send their response to the editor or the support department
who will then pass it on to the reader.
How To Tell Us Exactly What You Think
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We always value hearing from our readers, as this is the only way in which
we can find out what we are doing right as well as wrong.
You might want to tell us how much you liked or loathed the book in question.
Or you might have ideas about how this whole process could be improved, in
which case you should e-mail feedback@wrox.com. We are committed to achieving
high standards of editing and reviewing on all our books, and we assess our
editorial process on an ongoing basis - we'll take your comments into account,
and will consider them in future editorial decisions. You can also be assured
that every person working for Wrox, will see and have chance to discuss your
comments, in a concerted effort to improve our future titles and performance.
Phil Perks (philp@wrox.com)
Technical Support Manager
