Anyone at the executive level deals with a plethora of questions and concerns that would make any normal person's head swim. However, those at the C-level cannot afford that, and so they seek answers as a means of ensuring that all is well within the organization. This tactic works until they look at IT. Getting a good, solid answer to the question, "Are we getting a good return on our investment in IT?" is never easy, direct, or straightforward even for many IT managers. Trust us: this situation is commonplace in ever
y industry. Given that a company's IT spend is, next to salary and benefits, the biggest item in the budget, it's almost mindboggling that accountability in this mission critical is so hard to come by. Executives care about the value IT components represent. They long to understand in a concrete manner how IT provides value through cost reductions, new revenue streams, growth opportunities, and compliance.