Case Management and Case Modeling
■ Any individual Case may be resolved in a completely ad-hoc
manner rather than being planned in advance.
• ad-hoc
: arranged or happening when necessary and not planned in
advance
(Oxford English Dictionary)
■ Case management requires modeling which can express the
essential flexibility that human Case workers require for
◆ run-time planning for the selection of Tasks for a Case,
◆ run-time ordering of the sequence in which the
Tasks are executed
◆ ad-hoc collaboration with other knowledge workers
on the Tasks
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