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CC&B 2.3.1配置和操作指南
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Oracle Utilites Customer care and Billing (CC&B) v2.3.1配置和操作指南。
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Oracle Utilities Customer Care And Billing
Operations and Configuration Guide
Ver 2.3.1
E18371-01
August 2010
Oracle Utilities Customer Care And Billing Operations and Configuration Guide, Ver 2.3.1
E18371-01
Copyright
©
2007 - 2010 Oracle. All rights reserved.
The Programs (which include both the software and documentation) contain proprietary information; they
are provided under a license agreement containing restrictions on use and disclosure and are also
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with other independently created software or as specified by law, is prohibited.
The information contained in this document is subject to change without notice. If you find any problems
in the documentation, please report them to us in writing. This document is not warranted to be error-free.
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Oracle Utilities Customer Care And Billing Operations and Configuration Guide (Ver 2.3.1)
Copyright © 2007 - 2010, Oracle. All rights reserved. Page iii
Table of Contents
Introduction ................................................................................................................................ 4
Updates to This Documentation .......................................................................................... 4
Other Documentation .......................................................................................................... 4
Architecture ................................................................................................................................ 5
Roles and Features ............................................................................................................. 6
Concepts .................................................................................................................................... 9
Environment ........................................................................................................................ 9
Administration User Id and Group ....................................................................................... 9
Directory Structure ............................................................................................................ 10
Environment Variables ...................................................................................................... 14
Common Application Logs ................................................................................................ 17
Attaching to an Environment ............................................................................................. 18
Utilities ..................................................................................................................................... 20
splenviron – Set Environment variables ............................................................................ 20
configureEnv – Setup Environment settings ..................................................................... 22
spl – Start/Stop Environment ............................................................................................ 22
genappvieweritems – generate AppViewer ...................................................................... 24
genoasdeploy – Deploy on ORACLE Application Server ................................................. 25
genoc4jdeploy – Deploy on OC4J .................................................................................... 26
genupdatewar – Generate J2EE WAR and EAR files ...................................................... 26
genwasdeploy – Deploy on WebSphere ........................................................................... 27
genwasstubs.sh – Generate WebSphere Stubs for business application server ............. 28
initialSetup – Reset configuration to template .................................................................. 29
Common Operations ............................................................................................................... 31
Starting an Environment.................................................................................................... 31
Stopping an Environment .................................................................................................. 35
Monitoring ................................................................................................................................ 39
Monitoring Regimes .......................................................................................................... 39
Monitoring Client Machines ............................................................................................... 40
Monitoring Web/business Application Server ................................................................... 42
Configuration ........................................................................................................................... 45
Configuration Files ............................................................................................................ 45
Web Browser Configuration .............................................................................................. 51
Web application server Configuration ............................................................................... 52
Business Application Server Configuration ....................................................................... 65
Miscellaneous Operations And Configuration ......................................................................... 78
Enabling Email Logging from Log4j .................................................................................. 78
Installation of decoupled servers ...................................................................................... 79
Overriding the default Oracle database connection information ....................................... 81
Automatic shunning of Child COBOL JVM's ..................................................................... 82
Cache Management .......................................................................................................... 83
Operations and Configuration Guide (Ver 2.3.1) Oracle Utilities Customer Care And Billing
Page 4 Copyright © 2000, 2010, Oracle. All rights reserved.
Contents
Introduction
Architecture
Concepts
Utilities
Common Operations
Monitoring
Configuration
Miscellaneous Operations And Configuration
Introduction
Welcome to the Oracle Utilities Customer Care And Billing Operations and Configuration Guide for Ver
2.3.1. This guide outlines the technical concepts for operating and configuring the product on its platforms
as outlined in the product installation documentation.
Note: All examples and screen captures are used for publishing purposes only and may vary from the
actual values seen at your site.
Note: For publishing purposes the Oracle Utilities Customer Care And Billing product will be referred to as
"product" in this document.
Contents
Updates to This Documentation
Other Documentation
Updates to This Documentation
This documentation is provided with the version of the product indicated. Additional and updated
information about the operations and configuration of the product is available from the Knowledge Base
section of ORACLE MetaLink (
http://metalink.oracle.com). Please refer to MetaLink for more information.
Other Documentation
This document is part of the product technical documentation. There are groups of manuals that should
also be read for additional specific advice and information:
Title Content Summary Location
Oracle Utilities Customer Care
And Billing Installation Guide
Installation instructions for the
product
http://edelivery.oracle.com
Oracle Utilities Customer Care
And Billing Quick Installation
Guide
Licensing and installation
overview for the product
http://edelivery.oracle.com
Oracle Utilities Customer Care
DBA Administration Guide http://edelivery.oracle.com
Oracle Utilities Customer Care And Billing Operations and Configuration Guide (Ver 2.3.1)
Copyright © 2007 - 2010, Oracle. All rights reserved. Page 5
Title Content Summary Location
And Billing DBA Guide
Architecture
The product is a multi-layered product with distinct tiers. The diagram below illustrates the architecture of
the product:
Web Application Server
Business Application Server
Database Server
The components of the architecture are as follows:
Client – The client component is a browser based interface which is "light" and only requires the
Internet Explorer browser to operate.
Communication between the client and server uses the HTTP protocol across a TCP/IP network.
Secure Sockets (HTTPS) is also supported
1
1
Refer to the J2EE Web application server manuals for information on how to configure the HTTPS
protocol.
. The user simply uses a URL containing the product
hostname and allocated port number in the address bar of Internet Explorer to access the
application.
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