9. The classical approaches in management include the following except___________.
A. bureaucracy B. public relations
C. administrative management D. scientific management
10. The price of one currency in terms of another is called a (n) ___________.
A. interest rate B. exchange rate
C. interchange rate D. currency rate
Ⅱ .Cloze Test (10 points, 1 point for each item) 下列短文中有十个空白,每个空白有四个选
项,根据上下文要求选出最佳答案。 (本大题共 10 小题,每小题 1 分,共 10 分)
The most important theory about how people interpret their outcomes is equity theory. Equity theory proposes that
when people assess how fairly they were treated, they consider two key factors: outcomes and inputs. 11 , as in
expectancy theory, refer to the various things the employee receives on the job: 12 , pay, benefits, satisfaction, security,
job assignments, punishments, and so forth. Inputs refer to the 13 the employee makes to the organization: effort, time,
talent, performance, extra commitment, good citizenship, and so forth. People have a general expectation that the outcomes
they receive will reflect, or be 14 to, the inputs they provide —a fair day's pay for a fair day's work.
But this comparison of outcomes to inputs is not the whole 15 . People also pay attention to the outcomes and
inputs others receive. Equity theory suggests that people compare the 16 of their own outcomes to inputs against the
outcome-to-input ratio of some comparison person. The 17 person can be a co-worker, a boss, or an impersonal item. If
the ratios are equivalent, people believe the relationship is 18 , or fair. Equity causes people to be satisfied with their
treatment. But the person who believes his or her ratio is 19 than others' will feel inequitably treated. Inequity causes
dissatisfaction and leads to an attempt to 20 balance to the relationship.
11. A. Inputs B. Results C. Outcomes D. Rewards
12. A. to recognize B. recognizing C. recognized D. recognition
13. A. conditions B. distributions C. contributions D. reasons
14. A. proportionate B. out of proportion C. disproportionate D. acceptable
15. A. fiction B. novel C. story D. history
16. A. rate B. rational C. ration D. ratio
17. A. comparable B. comparative C. comparison D. compare
18. A. equitable B. equal C. equality D. equivalent
19. A. more B. higher C. lower D. fewer
20. A. alternate B. innovate C. return D. restore
Ⅲ .Reading Comprehension (30 points, 2 points for each item) 阅读下列短文,根据短文,在每个问题后所给的四个
选项中选出一个最佳答案。 (本大题共 15 小题,每小题 2 分,共 30 分)
Passage One
A more serious problem plaguing travel agents as a result of deregulation, however, has been its impact on the airline
industry. Deregulation, as it was intended, has led to open competition, which, in turn, has led to various forms of airline
price wars on domestic routes. With numerous discount ticket programs, almost all of which have restrictions, frequent flyer
programs offering free travel bonuses also subject to certain restrictions and daily changing rate structures, it is not
surprising to find travel agents almost as confused as the travelers themselves. What is worse for travel agents is the fact