ITIL V3 foundation介紹
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2010-08-26
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ITIL V3 foundation 介紹
Time Contents
First Day Course Introduction
ITIL v3 Introduction
Service Management as a Practice
Service Strategy
The Next Day Service Design
Service Transition
Service Operation
The Third Day Service Operation (cont.)
Continual Service Improvement
ITIL v3 Summary
Mock Exam
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