智慧健康养老服务平台建设方案
目 录
一、 项目背景 ·············································································································· 3
二、 建设内容 ·············································································································· 4
2.1. 抚顺市智慧健康养老服务平台建设 ··································································· 4
2.1.1. 建设原则 ··································································································· 4
2.1.2. 智慧养老服务平台技术路线 ······································································ 6
2.1.3. 平台建设内容要求····················································································· 7
2.2. 健康养老指挥调度中心建设 ············································································ 16
2.3. 智慧健康养老服务平台运营要求····································································· 20
2.3.1. 呼叫中心话务服务··················································································· 20
2.3.2. 养老平台日常基础业务服务 ···································································· 21
2.3.3. 养老服务资源的管理与拓展 ···································································· 22
2.3.4. 服务质量监督 ·························································································· 23
2.3.5. 养老知识库信息维护 ··············································································· 23
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